7 Brew Coffee — Restaurant in Odessa

I went to 7brew hoping for a decent coffee, but what I got was an absolute nightmare. First off, the line was ridiculously long, and it took forever to get to the window. When I finally ordered, the employee seemed totally clueless and got my drink wrong not once, but twice! Seriously, how hard is it to make a simple latte?

And don't even get me started on the manager. When I asked to speak to them about the terrible service, they were completely dismissive and acted like I was bothering them. No apology, no offer to fix the drink—just a blank stare and a shrug. It was clear they couldn't care less about customer satisfaction. The coffee itself tasted burnt and watered down, and the whole experience left me feeling ripped off and incredibly frustrated. Save your money and go somewhere else where they actually know how to make coffee and treat their customers with respect. This...

What a difference 😪. I've been going to this location almost daily for over a year. Couple of weeks ago they got a new manager. Service is consistently slow and the lines are long. The upbeat, happy crew I'm used to are sad faced, rushed and struggling. Apparently this manager thinks the road to profit is not scheduling enough workers and making customers wait. Can't tell you how many cars I've seen drive away. Management, you need to get a handle on this.

I'll let you know if anything improves.

Totally love the coffee (iced Brunette is my favorite). The staff is friendly and upbeat even in this crazy 🔥. Music is cool and keeps you moving. Even when the line is long it moves smoothly and quickly. If you haven't tried it go today! And for you non-coffee coniseurs, they have smoothies, teas, shakes, freezes, and...

I recently visited the 7 Brew coffee shop and unfortunately had a disappointing experience with the customer service. The lady taking my order was holding another customer's dog and without washing her hands, came to take my order. As a customer, I was concerned about the potential health risks and the lack of hygiene protocols being followed. Additionally, I felt that the staff member was not attentive to my needs and may have been distracted by the dog . I believe it's important for businesses to prioritize hygiene and customer service to ensure that customers feel safe and satisfied with their experience. I hope that the coffee shop management takes steps to improve their hygiene protocols and customer service...