Subway — Restaurant in Odessa

If I could rate them a zero star, I'd would every time I go in there. The management is so rude. The employees are so rude. They don't speak. They rush you through your order. They get mad if you want food on your own sandwich that you were paying for. Today I had a different issue I don't normally take surveys but with it situation that happened today it was a must. I went in after purchasing an online order with my last $20 told me my order would be ready at 12:10 I go inside. Let an employee know that I placed an order, she says let me get my manager. I did receive order. I showed her on my phone when when and what time my order was placed at what location and where they took the funds out of my bank account. The manager comes out back and says it's nothing she can do . She's not gonna give me any food that I have not paid for when clearly I showed her I've paid for really embarrassing. She was approaching me asked her for corporate number. She said there is no corporate. Her name is Christy and I really don't appreciate the way. She handled the situation. It was not professional at all yelling at me and humiliating me as if I'm trying to take food that I clearly paid for unacceptable she did not try to resolve the situation or speak to me like a human being like her and she can't fix the problem at all. I really shouldn't work environment and I'm just so dissatisfied with the service I received today not to mention I didn't even get my food nor my money back , definitely will never eat from this place again and if you are a newcomer find another subway, don't go to the one on 87th or the one on 42nd she's the management of both and I'm sure they are both just as rude if she is the manager every time someone goes there they're mad and don't really wanna be there it's a horrible...

Why have hours of operation of you are not going to follow them. Now I see why I have seen post on Facebook and heard other people talking about how bad our subway here on 87th is getting worse. I'm posting the pics and the timestamp on my photo just so you know I'm not making it up. The timestamp is 9:47pm when I walked out and got in my truck. I entered the store a little after 9:40pm. At that time the young man and the lady in a black shirt looked at me walk in an made a bit of a fruatrated face when I walked in. It looked to be a Manager or crew leader. He was asking her about what to do so that's why I say that. The young man flowed me to the front door and locked it behind me. It just doesn't make sense. He was friendly to me but I could hear him asking permission as he stopped working on my order to ask and forgot what cheese I had choose when he had asked me the 1st time which all that in itself was not friendly service. He did speak to me with respect and thanked me. I think they can do better. Atmosphere is a low rating because I felt unwelcome. I included the screenshot of the hours and even google said closes soon but they...

I'm not sure who to get ahold of so here it goes.

If I could rate zero stars for service, I would. We went to the subway on 87th on 11/17/24 at 9:30pm, a whole 30 minutes before closing. 2 out of the 3 people on that staff are always rude.

ZERO acknowledgement when any customer walks in. Which is fine, I get it, you don't want to be at work. But you chose a job that requires customer service/interacting with other human beings.

Tonight however, the attitude was totally unnecessary. The greeting my wife and I got when we walked up to order was an eye roll, a sigh, and him slamming down the sandwich paper and just looked at us. This is not the first time, and this attitude happens no matter what time of the day it is when he is working. I get being annoyed, but you don't have to be rude when you are open for another 30 minutes.

Not to mention he had both airpods in his ears, and the girl had an AirPod in also. They always do.

Hope things change soon at the subway on 87th because we enjoy...