Marco's Pizza — Restaurant in Ohio

If you are wanting a dinner that you have to wait for over an hour to be never delivered .. this is it. If you want the business to then call your phone with a disgusting attitude and hang up on you in the middle of you talking .. just call Marcos and speak to David. It’s crazy how these businesses want to make money but then treat the very people that give them their money like an inconvenience. Ordered food at 8:01pm . It states that it would be delivered at 8:31pm . It was about 8:46pm I called in to see where the delivery may be , am told oh he is busy give him another 15-20 minutes . I wait until 9:07pm to call back just say never mind for the order bc my kids have already eaten something else and are fast asleep because it is a school night . Then I received another call back at 9:12pm from a guy and he asked if I was paying cash or card , I said it was cash and he said are you sure you want to cancel the order and I said yes with all due respect but it’s been done for over an hour and I’m not going to pay money for food that no one in the house will eat. That’s all that I could get out before the man hung up on me mid conversation. I called back to ask him in what training did he receive that it was okay to hang up on a PAYING customer who was not at all being rude. And for his name to which he stated to me it’s David have a great night “click” . I’ll never ever order from this place ever again. The way they could careless about their customers. Drivers ALWAYS receive wonderful CASH tips when delivering to my address. In what business would you call back the customer and then in the middle of the conversation. David should not work in customer service if he treats people the way he chose to treat me when I patiently waited for my food for OVER AN HOUR !!! Disgusting, sad, disrespectful and should not work for this company .

Time stamped evidence of the called and the incoming call that DAVID cut real short by hanging up on me while I was talking . Sad

Then to have the audacity to state that it was...

I had a nightmare experience there yesterday and today First they couldn't find the order and the lady tried to tell me they aren't affiliated with the online. Then the next guy comes up and bingo I'm not crazy. So I go outside for them to make it. 30 mins later I get the wrong pizza slathered in garlic sauce that specifically asked not to have because my wife is allergic. Then he argues with me and says oh thats just butter after telling oh yeah I can smell it from here bro. So basically they refused to remake it. I got home and guess what they also overcharged me two and half dollars because they put ingredients on the pizza I didn't ask for. I go to work and I stop by there with the receipt and they tell me too bad because it's been 24hours. Can't refund it and won't make another. Ok Marcos on Lincoln Way in Massillon.. here something you don't know.. not only am I considered a local guide here . I have a major social media following. Furthermore, I work at the large gas station directly across the street every weekend might. I'm going to tell anyone that listen what you oulled and how terrible your pizza is.. even if they aren't asking. You should have made it right.. keep the 15.49 because I guarantee that stunt is about to cost you a...

Attempted to order a pizza tonight we always try to order once a week I'm going to go through this and you tell me if I was out of line the lady answered Marco's pizza take out or delivery I said take out she asked me for my phone number and I gave it to her and she said Brad and I said yes asked me what I'd like I said my usual xlarge 2 topping for 14.99 pepperoni and mushrooms and she anything else I said no how much she said $20.99 I said what happened to the $14.99 she said rudely not unless you got a coupon me I'm stunned k she never asked so I figured she didn't need it I said let me find it and she hung up on me so I called back she says ohh is that the one that hung up on me I said no you hung up on me and told her I Will never call again and that time I hung up I'm blown away I had coupon she never gave me opportunity to give she was short rude and what ever happened to treat customer right??? I'm very upset cause I love your pizza and never been mistreated it's hard to explain bad attitude but she was also argumentative and angry bad attitude is this who you want dealing with the public bad day or not no excuse I've worked in food industry for 30 years never have I mistreated a...