This McDonald's is possibly the worst i have ever been to. My sister placed her order in front of me, they charged her 19 cents for pickles, and then didnt even put them on her burger, when she complained, the shift manager put it on the counter and waited 3+ minutes before doing anything with it, and it is now at least 10 minutes old. They asked her if she wanted a large, she said no, they ended up giving her a large meal anyway, oh, but they forgot to give her drinks for her meals. Then I order and ask for ranch, I get my food, no ranch. I ask for ranch and the lady says she has to charge me. Why didnt i get charged for it originally when i asked for it and paid with my card? I had to dig for change because they dont know what they're doing. I went to get our drinks, the bag of napkins was lazily set next to the dispensers, and there were no straws. I asked the guy at the counter to refill the straws, and he handed me 5... thanks? Go out to the playground, the tables were all filthy. The only redeeming quality was the one sweet Mexican lady who kindly cleaned a table and highchair for us when we asked. She was so nice. I worked in customer/food/fast food service for 12 years, it is not difficult. These people are lazy and rude. I urge anyone coming from the zoo or science museum to read reviews and...
Read moreFood was decent for not being given any salsa, jelly or ketchup (4 hash browns {only ordered 3}, 2 sausage & egg burritos, 2 bacon, egg & cheese McGriddles {had ordered 3}, 1 sausage, egg & cheese McGriddle, 2 small orange juices & 2 medium Dr. Peppers), but their English speaking service seemed aloof (putting it nicely); while their Spanish speaking service visited with their Hispanic friends in the Play Place dining area. We said we were dining-in when we ordered, so they gave us a number to set on our table & said they'd bring our food out to our table when ready. Then, 35 minutes later, they're hollering a take-out number (that no one has) for our order; they completely confused everyone that was waiting for their orders. Once we figured out that the mystery take-out order was actually our dine-in order my husband said, "We ordered to dine-in & y'all gave us a table number for dine-in..." But before he could finish speaking the service worker said, "Well, I don't know. Just have a nice day," & she turned around & walked back to the kitchen. We were trying to eat cheap before taking our kids to the Science Center, but I think we'll just spend a bit more & eat at the Science Center when we go...
Read moreThe manager in charge was trying to make things right. The other manager that came in kept looking up front towards the counter but she wouldn't help anyone. Everything was in terrible disarray. Part of our order was made incorrectly twice and my burger was raw in the middle. There were ants everywhere. All the trash cans were overflowing. The tables and chairs were either sticky or had some type of food debris on them. Everything was very dirty. The bathrooms were horrible. One was clogged. Another had a sink out of order. Of the 2 remaining one had gnats in it and they both were of course smelly and overflowing with bathroom trash which is worse than food trash. The local guests didn't seem to care. Apparently all this is normal at this location according to what I heard others guests saying. This is by far the worst McDonald's I've ever been to. Hopefully I get to post my pictures bc I'm not making any of this up. I just hope they fix these things because it could actually be nice. It's big with a new play place, but that doesn't help when it looks this dirty. I had to rate it at least one star. Personally I would not have even...
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