Starbucks — Restaurant in Oklahoma City

I have bought drinks at this location on a monthly/weekly bases for over a year. Sometimes my order is for 1 or 2 drinks but sometimes it is 6- 8 drinks. The first time I picked up 8 drinks for a Saturday "pick me up" for everyone at our clinic, some of the drinks spilled in my car. After that I started ordering them to pick up and have been requesting bags to put them in because it was only me and 6-8 drinks. For months the employees at Starbucks have been willing to accommodate my need for bags and very nice.

But NOT today, 2/10/24, I was told no by an employee who was clearly doing her job by telling me no. I said nicely I need them because it was just me and 7 drinks. Another older employee said I could not have bags because Starbucks only provides bags to delivery services like Uber eats. I replied that I had received them before from this location. The other nicer younger employee offered to help me carry the 7 drinks to my car. I said no, I NEED bags with a less nice tone because I felt Starbucks was being unreasonable. And the other older rude employee said fine, its not worth fighting about! She was right. It isnt worth fighting about. (I didnt realize we were fighting.) But we were having not nice voices with each other.

If a customer needs bags to carry drinks, then Starbucks should not require their staff to cause strife and tell customers no we only give those to delivery services. The not very nice employee even said she had done it before (carried 7 drinks in her vehicle) and had no problem. Well, wonderful for her, if she has never spilled a drink in her car. But unfortunately, Starbucks drinks (more than 3) spill in my car because I cant control other drivers who stop quickly in front of me and drinks spill OR my car hits a bump OR something else happens and drinks spill. I DONT KNOW WHY delivery services are given bags to keep their vehicles nice and clean. However, customers like me are told no you cant have bags to carry drinks. Instead Starbucks will give you 2 cup holders to put in your car and and attitude of "well, its to bad if the drinks spill on the way to your destination."

Why does Starbucks refuse giving bags to paying customers to help keep the drinks from spilling and help keep our vehicles clean?

Today, when I bagged up the 7 drinks in 4 bags with 1 food item (happy to do it myself, had offered to do it myself in the past but the prior employees would not let me and 2 of them bagged them up in the past), I arrived at my destination and 4 drinks had spilled in the bags and 4 did not. At that POINT, I was glad I was not willing to leave without bags because I am glad I do not have coffee stains in my car nor did I have a mess to clean up.

If Starbucks changed their policy about providing bags to customers who are picking up more than 2 drinks alone (in the last month or two), then Starbucks please PLEASE change the policy back. I give this policy of not giving customers who are picking up orders of 3 or more drinks a star rating of Negative 5 (-5). If Starbucks policy at this location is not to provide bags for customers picking up drinks for other people than themselves, then Starbucks needs to change their policy or change the app to prevent customers from picking up more than 2 drinks for 1 person to deliver to a destination so that 1 person showing up to pick up 6 drinks for other people wont have to stress about the mess in their car.

For heavens sake, WHY is it a Starbucks policy not to provide bags to customers who need them to transport drinks in a safe and clean manner? Its not like I was asking for a Starbucks bag and putting something else in it. I was putting Starbucks drinks into a Starbucks back so that I could take my friends their Saturday morning "pick me up"!!!!

Starbucks drinks are not cheap BUT they are great! 5 stars for the drinks! -5 stars for...

I have never had this experience in any other restaurant. A few days before Thanksgiving, I went to this Starbucks to see how late they would be open on Thanksgiving. I was assured they would be open until 5 p.m. Planning around this 5:00 time, I brought a friend to this Starbucks at about 3:50 to have an important discussion. We bought our coffee, sat down to talk. At exactly 4:00, we were told they were closing, and we would have to leave immediately, but we would be allowed to sit outside in the cold. When I said I had been told closing time was 5, I was just told they were wrong. Any other time, at any other restaurant, when closing time arrives, customers are allowed to stay inside while the crew cleans up. If nothing else, a 10 or 15 minute warning is given, or customers are given a “last call” notice. Never have I been told (not asked) to leave at the exact time. So my friend and I sat outside in cold and wind (staff member did turn on outside heaters, which gave off little warmth.)We toughed it out for about 30 minutes, all the while watching the staff cleaning the kitchen, inside, where it was warm. Why could we not have sat inside during this time? This is what all other restaurants do. Yes, I understand that it was a holiday, and they wanted to get home. But how would our presence at one small table slow them down? As I say, even a 15 minute warning would have shown a little kindness. And I probably would have left a tip as I walked...

Of all the states and cities I have lived in, this is BY FAR the worst Starbucks location (MacArthur and Memorial). They are SO slow. I got sick of every visit taking my whole life in the drive thru so I started going in. They are so incredibly disorganized, they do not work as a team, and they don't acknowledge customers. I ordered 3 drinks; 2 kids hot chocolates and a hot caramel macchiato. The person before me ordered a sandwich and 2 drinks via the app, the person behind me ordered 3 drinks in person. They made one drink for the person before me, made my caramel macchiato, the person behind me received 2 drinks. Then the person in front of me got their second drink, I received on of my two hot chocolates, then all the drinks started going to drive thru orders. Finally get my final drink and start to leave and hear the mobile order ask about her sandwich. THEY SOLD OUT while she waited and NO ONE apologized. Why are they not making drinks by total order rather than handing drinks out like dealing cards? Management needs to teach them how to work as a team and how to be more efficient. 2 stars because the drive thru staff are always nice. I'll be hitting up the NW Expressway and MacAurther from now on. They never...