Subway — Restaurant in Olathe

Google Review for Subway – 1295 151st St, Suite 8, Olathe, KS

I’m usually very understanding when it comes to customer service, especially in food service, where things can get busy. But our experience at this Subway location on May 17th was incredibly disappointing.

My family placed four sandwiches for pickup ahead of time, with scheduled times of 1:15 PM, 1:25 PM, and 1:30 PM. My husband arrived around 1:30PM to pick up expecting of course he may have to wait for sandwiches if they were not all ready only to find out only one sandwich had been made. When he asked about the rest, the employee working—Danny—responded with a very dismissive attitude, saying, “Yeah, and I haven’t even started them yet,” without any apology or concern.

What made it worse was that, while my husband waited patiently, Danny continued helping walk-in customers instead of completing the prepaid pickup order. As of 2:29 PM—my husband was still standing there waiting, and two more customers had just been helped ahead of him. At that point, it felt less like poor time management and more like intentional disregard.

Eventually, my husband had to leave without receiving three of the four sandwiches because we had somewhere to be. We ordered in advance specifically to avoid a situation like this, and we were shocked by how little effort was made to correct it or show basic courtesy.

We don’t usually leave negative reviews, but this experience left us truly disappointed. I hope management takes this as constructive feedback, because no customer should have to feel ignored or disrespected for simply picking up a...

On my visit, the employees were incredibly rude. I get it that they don't like their jobs - I've worked at McDonald's - but taking that frustration out on the customers is unacceptable. When you're ignored when you walk in and glared at when you order, it doesn't exactly make you want to come back. I will not be returning to this Subway and I would highly suggest finding a different Subway to work at, judging by the workers I've encountered. There was one very friendly employee named Michael who was wonderful to have as my server, but none of the other times I went was he there and I don't believe he works...

We went to the Subway out 159th street. It was so delicious we wanted it again next night. But different Subway. This one on 151st/Ridgeview. Do go there. We had wraps, they were dried out and no good. The wraps were made wrong. This store had no bacon, forgot the guacamole. Second wrap was also wrong. Very little veggies, no dressings. Horrible. This wrap also dried out. Clerk thought she was doing us a favor by telling us we could upside drink. No, big deal. I dont want more soda or more meat. I WANT my order just made right. I knew there was a reason I havent been to Subway over 2 yrs. It was...