Wow! Never have we ever had such a poor customer experience! I don't recommend this place for multiple reasons: We reserved a group outing for 20+ people today - well in advance. We were then pushed from the front tables we had at 4 p.m., no more than minutes after our 1 hour reservation from 5-6 ended at 5:53 for league bowling. When we moved back to the 2nd row, at the table we already had, we were then asked to leave that table again; and full drinks were taken and disposed of without notice. When I told him he was losing "brownie points," he said he would get them back from his manager. Well, I hope your manager appreciates you losing an extremely large corporate business account. You could have had many more referrals (with fun group holiday outings - since we had fun bowling), but your lack of respect and kindness to our group lost you a lot of business. Taking away our drinks, when clearing our tables for no one; and raising the prices by double after already having a booking confirmation really sealed the deal for a poor customer experience. I really wish this had gone better; but best of luck to those who make plans here. It was a far less than an admirable experience for us. We will...
Read moreExceptionally Accommodating and Inclusive Bowling Alley!
As an Ameriserve life skills coach working with adults with intellectual disabilities, I recently brought two of my clients to Bob & Willie’s Wonderbowl for a social outing, and we had an absolutely wonderful experience!
The cashier was incredibly patient and understanding, holding our lane for us while we waited for everyone to arrive. They were also very accommodating in allowing us to move shorter chairs over to the high-top tables so that everyone could sit comfortably.
The real highlight, though, was the bartender! They made us non-alcoholic shots, which made my clients feel so included and special. They had an absolute blast, and it was so heartwarming to see them enjoying themselves so much.
I am incredibly grateful for the kindness, attentiveness, and overall welcoming atmosphere at Wonderbowl. It's so refreshing to find a place that is truly inclusive and goes the extra mile to ensure everyone has a positive experience.
We will definitely be back!...
Read moreThis was my first time there and, even though I bowled poorly, I loved it. It is NOT traditional bowling. It's more like a mash-up of Duck Pin bowling (which is very popular out East) and Skeeball. They have great contests, a couple billiards tables, a bar that seemed to be very popular and well-stocked, and FREE POPCORN with different flavor toppings you can add as you wish (e.g., white cheddar, nacho, garlic, etc.). The atmosphere was really comfy and I'm sure the micro-lights embedded into the ceiling look amazing after dark. The staff person was very nice but she could have used one more worker... it's gotta be hard to try to tend the food and bar area but still have to check in people who want to do the "wonder bowling". I'll...
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