Burger King — Restaurant in Omaha

Went to Burger King on 72nd st on our way out of town last night. We ordered 2/6$ whoppers o e with no tomatoes or onions, a chicken jr, cheese only, and a couple cheese burgers, 10 piece of chicken nuggets and a value fry... After paying and getting a receipt I realized they charged me $5 for our second whopper. So I go in the store and it took about 5 min for someone to help me, the lady who later recognized herself as the manager was bagging food, she had her phone shoved in the back of her pants, she was wearing leggings and didn’t have pockets, but not only was her phone in her pants it was in her underwear, that were blue and her shirt was pulled up so I could see her back as well. Another girl was working, she was carrying a shake out to the people sitting at the table and I don’t think I have ever seen anyone move slower than this girl. Like a zombie! Any way, Finally a man named Ward, refunded me $4.92 for the 2nd whopper. I get in the car the kids are eating and we hop back on I80. That’s when I went to give my little girl her chicken jr sandwich, (cheese only) Well not only did it have cheese it had lettuce tomato and mayo... hmm. Ok. It doesn’t even come with tomatoes!! So she shared some chicken nuggets with her brother. I asked my niece to get my whopper out and what do ya know... No whopper. I called. Already annoyed and I said hi, I’m the girl that came in and got refunded for the whopper because you over charged me and now I’m on the road and we realized you didn’t give it to me. And the chicken sandwiches wrong and the whopper you did give us that was supposed to be no tomatoes no onion has onions... Her response was , um I don’t know what you want me to say! So I said how about I come in when we get back and you can refund me the entire $15 dollars for my order! She says sorry it’s not gonna work like that! And hung up on me! So I called 10x until someone answered with out hanging up on me and asked to speak to the manager, this time another girl gets on the phone and says she’s the manager, I say so are you the one with your phone in your underwear!? She says yes, that’s me. I say the same thing as I did to the other lady and yes I was super annoyed at this point! She’s no, that’s not gonna happen, and hangs up on me again. Can’t wait to stop there when I get back to town! Next time I’ll bring my phone in so...

Last night we got food for our family of 4, only 1 meal was fine. The man taking our order had one of the WORST attitudes ive recieved in my life while ordering food. He was rushing and kept saying "anything else?" In one of those pissed off demeaning tones after anytime we ordered something. I get there isn't much to say to ask if there is anything else on the order, but at least try sounding like you dont just wanna throatpunch the customer! On top of that we wanted to try the new How to Train Your Dragon stuff, so we asked for 2 Dragon Flame Grilled Whoppers meals and he must have misheard, because by the time we drove home, got the kids settled and opened the food, there were 2 whoppers with NOTHING ON THEM Just meat, cheese, and one pathetic slice of bacon. A P written on the bag. Who just makes the assumption we would say "two Dragon plain grilled whopper meals" didn't even ask if he heard it right. That doesn't even make sense to me. Plain grilled? That kinda ruined it. No tomato, sauce, lettuce, bone of that. If I wanted meat and a bun, I could buy stuff to make 10 plain burgers at Walmart for the price of 2 whoppers! One of our kids got a nugget meal and the nuggets were a darker brown and she didn't eat more than 2 of them. I tried it and it tasted like nasty burnt oil or something! Our daughter is 2, she LOVES nuggets. And our eldest daughter is 4 and she ate her burger kids meal with no complaints. Somehow the fries were good, I dont know how the nuggets were so wrong but fries are fine unless they used different fryers. This was last night, I couldn't find the receipt otherwise I would have just complained on the app, I figured it was in the car, being on the 3rd floor of my apartment with a broken back, I figured I'd look in the morning, I go look and nothing. I'm pretty sure he never handed us the receipt, but it wasn't in the bag either, first time for that. WORST EXPERIENCE AT A BK I have...

First off, this is not something I typically do, but I had to update this review bc my latest experience here was just awful. I went thru drive thru late afternoon to grab a late lunch on the fly. My bf ordered a vanilla cone bc it's advertised for $1. And I ordered chicken fries. Pretty simple order if you ask me.....we pay and are waiting for our 2 items when the employee tells us they don't have a working ice cream machine. OK, fine, give us the $1 back. No....he spends literally 12 minutes attempting to get the ice cream machine working w/no success, and then when asked for our money back, you would have thought it was the end of the world! By the time we left and finally got the chicken fries, I was starving and over it. To top it off, the chicken tasted as if they let it sit in the warmer for 24 hours straight. I mean, they were so bad we threw them away! So disappointing aside from the employee giving it his best to make the ice cream cone happen, management wasn't helpful at all and left the staff member to do everything on his own. We were there so long the people behind us in the drive-thru were honking at us to move forward!...