Firewater Grille — Restaurant in Omaha

If I could leave zero stars, I would have. I have 2 Groupons for Firewater Grille. One coupon expires on March 20th and the other one expires on March 24th.

My husband and I went there on Thursday 3/15/18. We intended to use our Groupon that expires on 3/20/18. Groupon is good for $30.00 worth of food that was purchased 3 month ago.

Our waitress comes back with our drinks and I mention to her that we will be using a Groupon this evening. She says "We no longer accept Groupon" I said " Yes you do, I have 2 purchased current Groupons and plan on using one of them this evening and one of them before the 24th" She then informs me again that Firewater Grille is no longer accepting them and I will have to take it up with Groupon" I said "I don't have to take it up with Groupon. Maybe you guys need to, but I purchased this and I expect to use it. Plus Groupons are ALWAYS good for the face value you paid for it"

I finally asked to speak to a manager. Another gal comes over and says manager isn't there and can she help me. I again tell her the situation. I inform her we are eating here and then taking in a show this evening. She says there is basically nothing she can do about this and others have also been stuck with current Groupons. She proceeds to hand me a business card. After looking at the card, I ask her to call Lou and tell him we have a current Groupon and are expecting to use it tonight. She says she will text him. Comes back 10 minutes later "Sorry, Lou says you can't use"

I asked "What would have happened had we have ordered our food and not mentioned the Groupon until the bill?" She replied that they would not have honored it. Unbelievable.

I then request to have a hand written letter that states we are not able to use our CURRENT PAID FOR Groupon at this establishment. She leaves and comes back again in about 10 minutes with the note below.

TO LOU: You had these 2 young girls do YOUR dirty work by having them relay things back and forth from you to us. It's too bad you and Fire Water Grille are not a reputable and honorable company. The least you could have done was to get on the phone and ask one of the waitresses to hand the phone to us and you could explain why YOU will no longer honor a valid $30.00 coupon and have zero desire to make this right.

Keep in mind...I now have 2 now USELESS GROUPONS TO THE FIREWATER GRILLE in the amount totaling $60.00

What do you have now? 2 very unhappy customers who have eaten many times at this establishment . We have eaten with out Groupons and have brought others to eat with us there before. You also have 2 people who will NEVER step foot into this establishment to eat ever again and will let others know what a SHADY, GREEDY, & SPINELESS person with ZERO customer service skills runs this establishment ( that's you Lou) that had no problem running a huge Groupon only to renege on a agreement. So Groupon charged you for advertising, you took money that Groupon collected for you from us...and we have what again? Oh that's right. Nothing. 2 useless Groupons totaling $60.00

Big Shout out to Spaghetti Works for getting us in so quickly and was served a hot & delicious meal with EXCELLENT CUSTOMER SERVICE. ( this was...

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