PepperJax Grill — Restaurant in Omaha

Picture of boxes for attention always forget to take it before I eat. Came in about 7pm with 1 person physically ahead of me. She ordered a Philly with everything but banana peppers. After about 17 minutes I ordered my steak philly with peppers, onions, mushrooms and cheese. It cooked for ~18-20 minutes while the line argued about some order snafu including a guy named Ryan who had ordered through door dash 4 times. During that time they also cooked the poor ladies food in front of me without any of her topping for the entire duration then threw it all on there at the last second when she brought to up. I'm sure they were training at least 2 people but it's not a great excuse.

My food was dry, overcooked and they never dropped my fries or even asked me if I wanted sauces on my Philly. Almost forgot to charge me for my drink and fries and still had to ask for my fries (again after paying) which was another 5 minutes while my overcooked food got cold.

As someone who worked in food for years. This kitchen is probably the dirtiest, disorganized, and mismanaged kitchen I have ever had the opportunity to witness.

The lobby is a wreck all of the tables have some sort of stain on them from improper cleaning. The liner on the table has who knows long of build up and itself is peeling. The ice machine squeals, the workers are cross contaminating by not switching gloves between meats or even washing hands between stations. This includes touching the bread after raw meats. Now to the cooks credit they do use the papers for the meat but you still can't touch other food without a hand wash. Also they are using the touch screen in the kitchen which I'm assuming has never been cleaned based on the level of grease I could peek at through the bread contraption.

I hadn't eaten all day so I wasn't about to peek in the bathroom which in my opinion is the easiest way to tell if a restaurant cleans properly. I scarfed my food knowing dang well that I will regret it tomorrow.. but if you haven't already invested 35 minutes of your life waiting in line and convinced yourself with a sunk cost fallacy please don't eat here.

For ~$18 a person you have so many better options in the area including literally buying everything for several Phillies and making it yourself. Might...

I love this restaurant. I worked near this place for 8 months, and I literally ate here EVERY. SINGLE. DAY. Steak rice bowl, baby. Extra spicy ranch, fireballed. The craziest thing is, the more you eat, the more you want it. It became an addiction for me, I just couldn't stop coming. I did the math, and I spent well over $1,500 here this past year. I knew it was becoming a problem when I started thinking about the steak bowl when I was at home, doing whatever. I would just sit and stare at the ceiling and contemplate driving to pjax. I invited the homeboy, Jacob Grady, to come to this restaurant and try the steak bowl with me. I wanted to see if it was just me that was addicted to it. That was about two months ago, and he has been there 20+ times since. Always the same order. I feel bad, because its like I started this for my man. He literally can't stop. We made a pact not to ever come here again, due to budgetary issues, but it fell to pieces within 48 hours. I think that the only possible outcome of this situation is that I must get a job here. Perhaps if I became the manager or something I could get free steak bowls. If I could do anything different, if I could go back, I wonder if I wouldn't get the steak bowl knowing what I know now. Somehow, I still don't know if I could resist. Call it fate, call it destiny, call it the greatest steak bowl in the...

Stood in line 20 minutes to get 2 phillys and 1 order of fries. I ordered the fries at the same time as I ordered the phillys, since they were weak in the fry preparation area previously. When I finally got to the cash register, they THEN put the fries in the fryer and my 2 phillys sat there in the boxes on the counter while the fries cooked. They told me it would be about 4 minutes for the fries. I ordered them 10 minutes earlier! My phillys sat on the counter the whole time. After I got everything, I got in the car and tried the fries and they were limp as a noodle. Limp after having waited on them...heck, I would have waited another few minutes if they would have cooked them correctly. Not many foods are worse than limp french fries. Very disappointing as I enjoy Pepperjax food, normally. This is not the first time this has happened at this location, just the first time I commented. I do like to give places second chances, though. They are still very weak in the fry preparation area and that should be the easiest thing to prepare out of all of their items. I'll go to Blondo or Pacific...