Thai Esarn Asian Restaurant — Restaurant in Omaha

Definitely won't go back. The waitress actually pulled up a chair and slumped down in it to take our order. She said it was nap time. After we ordered we waited 35 minutes for our appetizer! They brought out undersized portions of chicken satay. The peanut sauce was gloppy with oil pooled in the divets. We waited another 20 minutes for our entrees! They brought out three of them and then the fourth 20 minutes later. Everyone at the table was nearly done with their meal by the time mine arrived. When i did get it, it was wrong. I requested a 3 for spice. My son requested a 5 and my dish was at least 20% hotter. Everyone at the table tasted it to confirm. I went up to tell them and the guy sarcastically said, "umm, ok, i guess I'll remake it. I'll be sure to put down 0 for spice." I told him I didn't want 0, I wanted three. He didn't answer. I went back to sit down and 7 minutes later he came and took my dish away and told me he make another. I'd had enough. I told him to forget it. Take it off the bill. I was ready to go. I will never go back. Terrible service. Unprofessional. Average food. The waitress was also coughing with her mouth uncovered on tables she was clearing. Probably one of the worst eating experiences I've had...

So- they were vendors at the Asia festival- I was excited to try the dumplings. Standing in line waiting for ten minutes in 90 degrees- had a good attitude- ordered from the owner after we wait in line patiently- he says nothing so I start getting the sauce - a bunch of ppl start ordering crab Rangoon and they were behind us- waiting ten minutes, we stand there off to the side and he’s (owner) is yelling at some poor girl that she needs to stand and plate the pad Thai- hmmm he must have forgotten about us, they were already pre cooked, all he had to do was throw them in a container for us to be on our way. My mom has to stand in line for another five minutes, asks the OWNER - big tall rude bald guy- she says “I think you forgot about our dumplings - he says “no I didn’t “ turns back around after practically throwing them at us , no sorry , no nothing- I said wow- you must have been too busy yelling to help your guests, you forgot about us and he yells back to me have a nice day. Wow. Your dumplings...

This was my first time trying Thai Esarn - it was very good. I ordered delivery - food was packed nicely and still warm on arrival. I had the pineapple fried rice (which is my go to Thai dish at each Thai restaurant I visit). I got a spice level 2 - I like a mild to medium spice, I should have at least ordered spice level 3. The 2 had barely any spice/kick to it. This was not my favorite pineapple fried rice, although it was very delicious and I will order again. It had a bit more of a sweet taste to it - I prefer a saltier soy sauce when used with fried rice dishes. I also got the fried dumplings that were great! I do prefer a gyoza or dumpling sauce as opposed to the sweet & sour or sweet chili sauce that they come with. I love Thai food, so this place had a lot to live up to, but overall I feel it was good food and...