Carl's Jr. — Restaurant in Ontario

Update: After a disappointing dine-in experience, I was contacted by Manager Angie, who took the time to address my concerns and assured me that steps would be taken to prevent similar issues in the future. I truly appreciate that Carl’s Jr. values customer feedback and is committed to improving. Upon revisiting, I noticed a definite improvement in service, which is why I’ve rated them 4 stars. I look forward to returning again, as they continue to serve the hot, fresh food you crave.

Old review: I was deeply disappointed by my recent experience. The cashier failed to honor the coupon I presented and was unempathetic throughout the interaction. I felt looked down upon, which made the situation even more upsetting. I was especially frustrated that I wasn’t given the half-priced fries, even though the coupon had been applied to other sides. This experience left me feeling disrespected and dissatisfied.

Edit: I didn’t ask for a deal—if you’re offering one, it should feel like you value my business, not like you’re trying to make me feel cheap for using it.

To give more clarity and I have sent my response to the link you provided. Thank you again for valuing the feedback and I hope this will be the last bad experience for...

I would have rated 0 stars... Last night I ordered through the door dash at the Ontario Ranch Road Store (where the Stater Bros store is) at 1:55am. I ordered a classic double cheese burger (supposed to have the Special Sauce, Grilled Onions, Tomato and No Lettuce) with a Strawberry Fanta drink.....What I got....a plain bun with....2 small burger patties...one was torn...with a slice of cheese, a smear of sauce and Nothing else. I also got....Fruit Punch for my drink, I ordered fried zucchini and paid extra for ranch dipping sauce...Did Not recieve no dipping sauce at all...Oh and my french fries...were cold! I didn't even recieve my order till 2:45am (said I'd get my order between 15-20 minutes) felt bad for my dasher that waited there for quite some time. This is by far the WORST experience EVER!!! Door Dash should have given me a full refund but only gave me back ten dollars. What kind of a business thinks it's ok to screw up someones simple order through a door dash app? This is sad because it wasn't door dashs fault at all yet they are the ones apologizing for Carl's...

If i could give this place 0 stars i would im very disappointed this is the 4th time i come to this place and yet again they messed up my order! For now on im willing to drive the extra distance to go to the carls jr on vineyard for now on I ordered a jalapeño burger they gave me smaller buns and they were very soggy i asked the guy for a superstar and he gives me a famous star they always forget items in the burgers and im already fed up! Spent 50$ on food that was horriable and also chicken sandwhiches u guys gave me raw...