The Keg Lounge and Grill — Restaurant in Orange Beach

We decided to get one of those "Best Burgers on the Beach" but were faced with the rudest bartender/server immediately upon entering. Ponytail was demanding our membership card and when we stated we didnt have one and had been there before just a few month ago she immediately cut us off throwing her fellow bartenders under the bus by stating she doesnt know why they do their job and require it. Telling us if ABC were to walk in it would be a $750 fine. So we fill out our membership card. Same story happening at the next table as a group of diners come in. Same story - rude as can be. We probably should have just left then but gave her the benefit of the doubt and ordered our drinks. We had been there just a few months ago in March and had great service and fantastic burgers. We liked the little local dive experience off the beaten path of vacationers. It was full of locals who all seemed to know one another. When we were ready for a second round we were asked if we were ready to order. We told her no we would chill for a bit ....Wellll....its shift change and if you want your food you better get your order in ...its only 7pm. As we sit there looking over the menu at the appetizers we hear the same conversations to to the other patrons. SHIFT CHANGE --- MEMBERSHIP . There are only about 12 people in there and none seem like locals. I guess they know better than to visit on Ponytails shift which I guess is Tuesday nights according to other reviews. When our drinks arrive I try to make conversation and ask about the best between the cheese sticks and mac and cheese balls - immediately cut off with "I serve them all" . So Mac & Cheese balls it was and they were quite tasty. BUT we were served the wrong beer and for some reason the Margarita tasted like it was full of pickle juice. Not salty - straight up pickle juice . The first one was great. When I mentioned it to her she again immediately cut me off and said she had been no where near pickle juice and took it away. She brought another drink and the correct beer and we ordered our burgers- SHIFT CHANGE . Unfortunately the drink was still like a dill pickle so something was obviously wrong . We started to eat our dinner and just not drink the pickle margarita. My husband decided to approach the bar to see if someone could figure out what was going on with the margaritas and it went all down hill from there. Ponytail got very defensive and a lone local at the pool table threatened us with a pool stick. Needless to say we took our burgers to go and won't be back. I will be contacting the Baldwin County survey that gives those awards and suggest they take service into consideration and let the public know a membership is required - otherwise you are not welcome. I would think a place like that can't survive on the locals alone. The next night of our vacation we chose one of the Best Burger runner ups and they were absolutely delicious and had fantastic drinks and service. There are way to many options to eat at to put up with...

I decided to wait a few days before I left a review because I was so PO’d. This being said, worst place ever. I have NEVER met a more rude bartender than what we met on Saturday and the worst service. We were the only table in there and it took over 40 minutes to get 4 of their “world famous burger’s ”. No clue what they’re world famous for. The menu states served w/ lettuce, tomato, pickles, mayo, mustard, ketchup and sautéed onions. All I asked for was no onions. After the extremely long wait I’m served a hamburger on a bun, nothing on it. Not to mention the rest of the table didn’t get their food. Since our waitress left the building I took the burger up to the bartender advising all I asked for was no onions. She asked “what’s your name” I said “my name?” She said “you don’t know your name?” My response “yes I know my name yet the waitress wrote down on the ticket 4 top, she never asked my name”. Then the comment came “if people would just let me do my f’in job all would be great.” An absolute terrible experience. We won’t go back. You may have a better experience if you don’t get stuck w/ the tall, female, dark, curly hair bartender. I didn’t ask her name lol. And food may be better if the short, blonde hair cook is not working. Everyone has bad days, I get it. Yet if you’re working w/ the public, said bad day doesn’t need to be taken out on...

Food is amazing here pool.tables are now great but management is not up to par I do not drink or drug and was ask to leave because .I "ran off 3 coustemers that were drunk people didn't like that I ran the pool table on them for 20$ I have came here for over 25 yrs I am very disappointed in how this played out and even more upset that I now will be finding a new spot to play. And I will assure.you.thst te 3 tourist will never spend a fraction of what I have or will it's sad that this establishment has gone to what it has this used to be a really great place but over the yrs it'd gone down hill and it's even more.saddning that this family.operation has turned into a money hungry joint very very disappointed...