Duck Donuts — Restaurant in Orange

First experience is everything to keep customers coming back. I ordered a half dozen assorted online came in a bit early so I told them to take their time cause I know I was early. I wasn’t greeted at all instead I was just stared at by the cashier while she picked in her ears and wiped the wax on her apron. DISGUSTING!! (I hope she wasn’t making donuts!) Still got my donuts two minutes after being there which means they were rushed. The box was warm so I can tell the donuts just came out. Any real donut maker knows the frosting isn’t going to stick if the donuts are fresh out the oven or oil. My glazed donuts weren’t glazed at all and the frosting to the other donuts were melted which made it not appealing or appetizing at all. I waited to get home to eat them of course so they can cool down and hopefully the frosting would have settled but the glazed completely melted and didn’t taste like glazed and all the other donuts were stuck to the box because of the frosting melting. I was craving donuts since I’m pregnant and this was a big disappointment for me because I didn’t enjoy...

Was excited to give this place a try - the box was covered in frosting and it was caked on the bottom and got all over my sweatshirt and the inside of my car. I had to go in to get it wiped off and it was still everywhere. Actually, the whole counter was a mess and the area they decorate the donuts in was totally visible and completely gross. The coffee was supposed to be a caramel macchiato. Had zero sweetness so I had to go back in and ask them to fix it. Brought it back to my car and it tasted THE EXACT SAME. Had to go in a 2nd time. Finally opened the donuts and realized one was the totally wrong donut and had to go in a 3RD TIME. They tried to argue with me about the donut being wrong! He (Christopher) tried to tell me it was seasonal which it wasn’t, tried me make he feel like I was an idiot or being rude for just asking for what ordered, and if it was seasonal why would the cashier take my order then just give me a different donut? Awful service; can’t get a damn thing right and aren’t even apologetic or helpful. I’d give ZERO stars if that...

Was looking forward to trying the donuts but my experience is mixed. First of all, the staff is very friendly and accommodating so 5 stars for that. I was disappointed with what I ordered vs what I received. For the price, they skimmed on the toppings and some of the donuts were missing a good coating for the base before I even took them out the store. They were pretty busy so I didn’t bother to mention anything and assumed everything else was fine. However, when I came home and looked at the donuts, I realized some of them were not made as pictured. Like the thin mint donut (shown in the photo on the bottom right) did not have the vanilla drizzle and barely any mint crumbs, the vanilla coconut caramel delight (shown in the photo top right) did not have the caramel cookie crumble or hot fudge drizzle. The donuts are really moist and the different topping options are like no other. I understand it’s difficult to keep up with so many different combos and orders but for the price and the long wait time, I had higher...