Hook & Reel Cajun Seafood & Bar — Restaurant in Orange

I visited Hook and Reel for the first time Saturday and it was the worst experience I have ever had. Our waitress Davida was the rudest waitress I have ever encountered! My family and I went out for expecting to have a good night and it was ruined by this waitress. Every time we asked for something she would say “You’re gonna have to wait cuz I’m busy” I asked her For a kids menu and she said “Oh they should have given you one when they say you. You see so how busy we are? You’re gonna have to wait.” My son’s food came out and she never brought utensils, we had to ask the manager for some and received 3 forms for a party of 7. My son waited 10 minutes to get utensils to them eat cold food. We asked her for some extra sauce for my son’s pasta and she said “ the Kitchen is too busy Idk when you’ll get that, you’ll have to wait”. Where ordering, we were asking Davida questions about the menu and she called my family “difficult”. She had an attitude the entire night. When we asked to speak to the manager, Davida stated that the manager was not to be bothered and if we had any issues to take it up with her because calling the manager is getting her in trouble and she’s not for it. Davida never both utensils for the rest of us. The table behind us left because of her as well. When we expressed that we were upset about the service, Davida began to argue with us. She stated that she didn’t care how we felt because she wouldn’t be working at the restaurant after that night. We had a $280 tab without including the money spent at the bar before being seated. We spent money to have a bad experience. I ordered a seafood broil and when I told her my crab legs were missing And I never got the extra corn I ordered she pretended like I didn’t know what I was talking about. I needed up getting the crab legs but never the corn. I ate my entire meal without a drink because she never brought my soda out. I had to again ask the manager to bring me a soda. We also waited 20 minutes to get a check because Davida kept walking by us and never brought anything out. We had to ask the manager for a check. It was the most unpleasant experience ever. We will never return to a place with such...

We wanted to try something new for mother's day, so we saw this online and it had great reviews and wanted to try it. Off the back the restaurant environment in the core is beautiful. It has a very interesting n fun seafood atmosphere. The menu had plenty of seafood choices and a variety of ways to order them. Our food was really delicious. Everything was cooked to perfection and everyone was satisfied. The drinks were delicious as well. We had two people serving our table, one took orders and did most of the beginning stuff and the other was there at the end. The person who took our order was very fast, if you didn't catch him you missed him. I get you want everyone to get their orders and things to run smoothly but don't forget the customers while they're there enjoying the restaurant. He ended up forgetting my dessert that I wanted to take home and enjoy later for mother's Day because he was too fast to listen to what I ordered and only provided the sauce without the pastry bites LOL. Other than that it was a wonderful experience and he was okay but would have been much better if he wasn't rushing by.

Updated review after a delivery order. The wings and the fish were delicious and so were the French fries. The sweet potato fries however we're greasy and had no sweet potato taste at all. If you're trying these as a healthy option they're everything but. A mouthful of Grease is...

I dined in today after a few months of giving it a break. The server was nice, however, my sweet potato fries were not hot but I didn’t bother to send them back because I knew I wouldn’t eat many of them. The fried shrimp were fried well and they were nice and hot -just like I like them.

I must say though I wish Danielle would return - she made the best mango mai-tai. The last time I was there I gave the newer manager a chance🤦🏾‍♀️- the drink didn’t look nothing like a mai tai and he had the nerve to tell me it’s because they mix the dark room inside clearly he had no clue about the connection of sight before taste. Nonetheless I tried it last time I was there and let’s just say I did not order one today nor will I ever order one in the future.

Had Danielle been there I would’ve ordered three.🤣 She made them properly- visually appealing- it looked like a mai-tai and it tasted like one.

I really miss the mango mai- tai that was on the menu. It is not the same as a mango fizzle! I enjoyed a water with lemon today.🤷🏽‍♀️

A daily diner

Update 10/19/23. I have been coming here weekly with my family. It’s time to move on. I don’t understand why a customer is not allowed to order all flats- give the people what they want!!! I can take my business elsewhere.

The waitstaff-always great service. I gave 4 stars because I did not get all flats. The owner blames...