Thai Garden To Go — Restaurant in Oregon

Don't get me wrong, the food is incredible. I love the woman who owns the place and her daughter who helps out now and then. But the man they have hired to run the front full time is a disgusting rude ass human being and they have lost my business because of it. I truly hope they fire him and then I'm sure their usual clientele will return. I know a lot of people who used to eat here but do not anymore because of him. Here's what happened to me recently if you don't believe me: I walk in and order my usual Panang Curry (yum!!!) with brown rice. I get it and walk back to work, then notice they have given me white rice instead. No big deal buried like getting what I ordered. It's close enough that I decided to walk back and ask for the brown rice. I get in there and nicely say 'hi, it seems like I got white rice instead of the brown rice I ordered. Would you be able to switch it for me please?' His response is (and I wish I was making this up...): 'well why don't you want the white rice? It's pretty much exactly the same as brown. I think she just mixes it all anyways.' 'No thanks, I would really like the brown rice I ordered.' 'Ok fine.' He walks in back and mind you it's a whole two feet away from the front. In a super high pitched whiney voice he says 'wahhhh I want some brown rice cause I'm a snob and don't want white!!!' He then walks back, hands me my rice without any remorse of what he just did like everything was normal. I was so shocked by this that I just took my rice and left. I came back the next day after the shock wore off in hopes to talk to the manager about what he had done but without luck cause he was there. So I thought I'd be the bigger person and tell him what he did was inappropriate and hopefully get an apology so we can both move on from it. After I say 'so I came in yesterday and I was very offended by what you said after I asked for brown rice.' 'Oh really? Huh, well what did I say?' I embarrassingly repeated his words and how he said it. He then says 'oh ok. Well I guess I'm sorry but you know, that happens everywhere so it's no big deal.' It's just part of customer service.' I respond with 'no it doesn't and you really shouldn't talk to or about customers like that.' 'No it actually does happen everywhere but you know I guess I'm sorry. I'll think about changing how I talk even though it happens all the time and it probably won't change. It's really no big deal.' My mouth dropped after this statement and I just walked out since clearly there was no talking sense into him. I've tried going back a few times after to talk to the manager in hopes that I wouldn't have to write this review but no luck. I'm done eating there till they fire him for being so horribly disrespectful to customers. Such a shame for such a great place. Hopefully they will see this and do...

UPDATED REVIEW- I have had them mix up my order with someone else twice- and I had grace for that. Because this had happened 2/8 times I had ordered, I calmly called and let them know that I think they mixed up my order with someone else’s. The man there treated me like I was lying and had attitude with me. I remained calm. Then the cook tells me I can bring my meal back to them and she would fix it. Great, I drive down the road instead of eating dinner. I get there and have to awkwardly watch the man tell me that I was wrong and then tell me that people are in front of me so go wait. As I waited, the man came out into the waiting area where the menu hangs, and he literally pointed to the meal and named off every ingredient and then laughs and says “see, this is how we make it honey, ok?”

After being completely belittled, I looked at him and asked him if he was ok.

He said “ya!” And then went back to the cook and said loudly “the girl says she comes here often. I’ve never seen her!”

I’m sitting there awkward thinking, “ wow I’m being talked about like I’m not here and not a paying customer that holds any value.”

The way I was treated was bad customer service and frankly, not worth the food.

Original review: “Established “mom & pop” Thai food restaurant. (2014) They are grateful to each person for supporting their business and make food with quality ingredients. They are running things together as a couple- cooking, and the building maintenance, to make the experience for the customers valuable. Truly the type of business I want...

Just had honestly the most terrible customer service experience. The gentleman at the front counters demeanor was absolutely insane. They made me the wrong dish, i brought It up to him and instantly tried to argue saying that’s not what i asked for. I told Him to run his cameras back then to see what I said. I did Not ask for it to be free i paid For my meal, i did Not ask or try to keep the food they messed up. I’ll i asked for was for the food i paid And ordered for. And i was Instantly disrespected, called a liar told that’s not what i saud. Then he has the nerve to tell me he pulled the footage and then showed me a video of some one else ordering food trying to say that’s my order. And would not show me the actual clip of me ordering my food. He was so angry that he was shaking, all be cause he didn’t want to admit to a simple mistake. I will Never go here again and will be filing a complaint with the health department amongst a complaint with the bbb. This guy should not be in...