Hand Roll Sushi — Restaurant in Orlando

Terrible! A restaurant that has some prices and when the check comes another prices appears

Today Friday 04/19/2019 for the 6th time I visited this restaurant, I had a good opinion about their sushi and about the restaurant, I was a regular customer every Friday with my fiance, due to what happened today I completely changed my perspective on this place , the costumer service and the little knowledge of the weiters of this place make the restaurant look cheap and looks like you guys don’t worry about keeping their customers happy, today something happened that in no restaurant in the United States will happen today or ever, We ordered the menu of all you can eat, my fiancé and I ordered first us and my mother only a cup of green tea to start she wasn’t sure what to order, my order arrived my fiancé and I ate they were wrong in 1 of the rolles they brought me that one and the other one was there at the end, spend a few minutes my mother was going to order and at the end of the order the waiter says just to let you know “all the pieces left on the plate are left with a extra fee as a waste” my fiancé says that is the first time they tell us that, and I must remind you that it is not the first time I go and take the all you can eat, we said bring the check, when it arrives we see 3 all you can eat plus 20 $ of the 20 pieces that were Left on the plate (I have to make it clear that they were crushed and undone when the bring the plate in the first place. My discontent was to call the manager, the waiter was rude to call her as not wanting to handle the situation, the manager that we don’t know her name as well as the innkeeper (every time you enter a restaurant in the US the host waiters and the staff who attend should welcome and say their names) something that didn’t happen, the manager answer was “ I can give you 4 roles of the one that the mrs wants to avoid inconvenience, for me it was a solution for the rest simple and quick, “of pay and leave. How can you dare to charge for something that is not even brought to the table. My recommendation goes in base to improve the costumer service and to make clear from the beginning to ALL its employees the true prices and fees that the restaurant legally must do, not that each waiters could put their own price. Restaurants In the Unites States of America they are based on the good service, good food, good price and to take a good impression of that place, remember you’re not the only sushi all you can eat restaurant in Florida, should take care of their regular costumers because those are the ones who will never stop seeing in the rest if they receive good service. Unfortunately today you don’t only lost 3 regular local costumers, but you lost some costumers that both work in 2 of the most influential pilots and base companies in this country, these months have been visited by co-workers and employees of Amazon and Simon Property Group since they were recommended by these two regular locals people who visited constantly both area managers of...

This place is a small and cozy neighborhood gem for those who love and have taste for combination of Japonese and Brazilian Food. Offers Small Self Service Sushi Bar and A La Carte Menu, wich is Great for Light and Healthy Meals.The portions are right for those ones want to be in shape and healthy. Isn't your tipical American with big portions of Junk Food. You will pay for quality and not for quantity. If you are a big eater you may choose all you can eat Self Service Sushi Bar for about US$ 15pp. For my party of 4, we choosed A La Carte Menu, wich allowed us to personalized and combined Fresh Salmon Sashimi, California Sushi, Vegetables Tempura, Beef Teppanyaki, Seaweed Salads, Missoshiro Soups, Teas and our Favorite Small Brazilian Desserts Beijinhos Rolls("Little Kisses" of Coconut mixed with Condensed Milk) and those Decadent Brigadeiros Rolls(Chocolate mixed with Condensed Milk, covered with Chocolate Grains). If ask for water refill, watch and make sure the glasses aren't switched in your party, this happened only once to us, though. I knew that because I added Limes and Ginger in my glass, the others just added limes, after the waitress returned with our refilled water, my glass with Ginger was given to my daughter, instead. I believe, will be safer to ask to refills one at time. Anyway, was a busy and overwelming night for our newest waitress. Hopefully, she learns and improve with our experience. She is new, young, beautiful, adorable and has a lot potential as a waitress. More importantly, our dinner was fresh, delicious and...

I was extremely disappointed with my experience at the restaurant. Upon arrival, I witnessed a large table expressing their frustration with the staff, which later became clear to me why.

I had messaged the restaurant earlier in the day to inquire about their All-You-Can-Eat (AYCE) option for Wednesday, and was provided with a menu and quoted a price of $25 for adults and 50% off for kids. However, upon arriving at the restaurant and ordering from the menu provided, we were informed that the AYCE price was actually $39.99 for adults and $19.99 for kids. When I questioned the price difference, the waiter mentioned a different menu with fewer options.

I suggested that the restaurant should inform guests about both menus to avoid confusion, but the server became confrontational and had another waiter take over our table. Despite requesting to order from the $25 menu due to dietary restrictions, I was denied because my family was ordering from the $40 menu.

While the food was decent, many items we ordered were missing. The second server who attended to our table was pleasant, but the overall experience was tainted by employees gossiping and pointing at our table throughout our meal.

I would advise the owner, Marcio, to educate his staff on transparent communication regarding menu options to prevent misleading guests. If I had known about the higher AYCE price beforehand, I would have chosen to dine elsewhere, such as Sea Sun, for a similar price, better ambiance, and without the uncomfortable...