Burger King — Restaurant in Owensboro

Highly unsatisfied, i would have given them half a star if i could have. Ordered 2 double sausage croissant meals through the drive thru, and was charged for to double croissant meals, when I got home and checked my meals found out that they were single sausage croissant meals, call them up right away and told them about the error and offer to take the meals back so that I could get what I ordered also told her my receipt number , the manager I spoke to said no it was OK that she would put my name on the so called book they have for this type of situation, so I go back couple days later cause I couldn't go the next day, and since they supposedly have a book with the names for orders that get messed up. Well to my surprise whe. I went in and told them my name and tell the manager that my name should be on the book for a meal that I was supposed to get, the manger tells me there is no book, that they write names on a random piece of paper, that I'm pretty sure get thrown away after the shift or get lost from just laying around anywhere, very upset , it's unprofessional and irresponsible for a business to do something like that , cause i understand mistakes get made , but for them to lie to their customers and say they have a book when in reality they don't is bad business and a bad look for them , like I said I know mistakes get made , but when something like this happened to me at McDonald's they actually have a book and it doesn't matter if you go in there the next day or a week later they keep track and good record of what happened, so that the customers are made right.. won't recommend this place to anyone i know , unhappy customer here and felt like it was wrong that they wouldn't honor their word and lied to me about having a book to keep record of what happened.. unsatisfied...

Its been honestly years since I've actually been to BK and had a whopper and it was nice to grab a bite of one again. I forget which location it is but there was one in town that would always mess up even the simplest of orders so I stopped going. But this location off Triplett has never missed a beat so far! The food has always been hot and fresh and the breakfast is great too!

I used the official BK app to get deals which is plentiful and its nice to put in my order then go in and pick it up and go. Whoever the manager is at the Triplett location, let it be known your staff on both mornings and evenings have...

I've been trying to get ahold of a manager at this location for the past hour now because of an emergency regarding my card that was left there when I went through drive thru. It is impossible to get a hold of somebody. either their line is busy, they have a fax machine going, they answer the phone and put you on hold while they take orders or they answer and tell you their manager is not there right now so they can not help but can only take a number for the manager to call back later. I need my damn card! Why isn't there a manager on duty? This is insane! This will be reported...