Visited twice within a couple of days. Applebee's is a safe go-to place. Food is reliably good. Unfortunately, our first visit was a 5/5 visit (thank you server Jen!) and our visit last night was a -5/5. Our server was so interested in hanging out chatting with her friend eating alone at a corner table than checking on our food. We ordered an appetizer that took 40 minutes to arrive. I am pretty sure she forgot to put in our order. Whatever happened, the sampler platter arrived lukewarm. Mmm, chewy mozz sticks, gummy boneless wings, and we didn't get the dip sauce we asked for. Entrées eventually show up. I am not sure what is going on with the potato situation at this Applebee's. I was surprised by the very small fry portion but figured it was a one-off. The fry situation is dire. I personally am not a huge fry fan so no big. But my husband loves his fries and paid the 1.99 upcharge and got 9 waffle fries. I ordered the sweet and spicy chicken sandwich, unfortunately I was so stressed by this time I couldn't eat and instead brought it home. I ate the chicken portion later and it was ok. My husband ordered the double burger and received burned, dried out, gray pucks with shredded lettuce stuffed in the bottom to hide the concavity. Black char and burned cheese haloed the edges. It was disgusting but not wanting to risk kitchen revenge by sending it back he drenched it in ketchup and choked it down. Our server finally returns (food was delivered by others - one who commented that the order was on the wrong table) and asks how everything is. My husband said, "Well, to be honest horrible, this was the worst burger I have ever eaten." The manager was sent over and we explained the food situation (didn't complain about the poor service). My husband had ordered the same meal in our first visit and enjoyed it so much he ordered it this time. The manager's response "different cook." He comped the burger (not the waffle fries) and we left. Our business doesn't mean much but we probably won't be back for a while.