Doryland Pizza — Restaurant in Pacific City

I am not one to review restaurants, but this was by far one of the worst services I have experienced. It's possible, that due to the circumstance that we are living employees may be stressed, but it's no justification to be rude to customers! upon my arrival, I needed to use the restroom, and the gentleman at the door wasn't allowing me access since I hadn't placed my order, he kept demanding that I do so first. I felt as though I had to justify why I needed to use the restroom, which is absurd, and I kept having repeat myself and inform him that I was going to place an order it's just that I like everyone in line, was waiting to do so. Plus, there was no one waiting in line for the restroom. It wasn't going to take me very long! After reasoning with him he allowed me to use the restroom, but I believe his attitude was unnecessary. While in line, the lady behind the counter kept yelling at everyone to maintain distance. I understand her reasoning, but there is no reason to yell. The lady that took my order had no customer service skills. She informed me that my pizza would be ready in 45 minutes, which it wasn't! It took well beyond an hour! Customers were allowed to sit inside and wait, which I did, and not once did I hear anyone call out my order. I then decided to go up and ask the lady that was on the pickup side of the counter how much longer it would be. She was rude, she barely acknowledged my concern, walked back to see if my pizza was ready, and proceeded to give me attitude as if it was my fault that I hadn't picked it up when they never called my number. Again, I was sitting inside and close to the counter. I would have heard them call out my order since the prior ones were being called out through a microphone. I told her that it had been waiting for over an hour, her tone and her body language indicated she was annoyed, she pulled the receipt out of the box very sassy as if she was about to prove me wrong. To no surprise the pizza had been out no longer than 5 minutes. Her tone completely changed, but she was not apologetic for her attitude or the wait time. Overall, this restaurant was a horrible experience, the atmosphere isn't great at all and the pizza isn't the best I've had. It was overpriced! I don't recommend this restaurant at all, and I won't...

This was an awful experience. Great food, but terrible service. There was a 55 minute wait for pizza and they seemed busy and I could wait that long with out a problem, so my order number is 750, then I waited the hour wait, came back inside and they just called 746, so they were running a little behind, no problem, later on, (30 minutes later) they FINALLY got to the number 749, so my pizza was next! Unfortunately they skipped over my number, and went to 752, 751,753. Its been a total of 2 hours at this point and I've had enough, so I saw one of the staffs walking by and I asked about it, he then went to the back of the kitchen and grabbed a pizza that was on top of a shelf underneath another pizza, no apologies or anything. And because I had to wait the extra hour, I couldn't watch the sunset on the beach (the whole reason why I was at pacific city) and I had to just drive home at that point. So I've wasted my whole day preparing for the evening for nothing. Because of this frustrating experience I will not be coming back. You're better off just picking up a pizza from your local favorite pizza joint before coming to...

These guys work hard. Not enough credit is given to this pizza parlor nestled in a normally peaceful and calm beach town. With summer in full swing and the crew short staffed, they have been handling the crazy increase of customers (some are extremely rude like the group in front of me oh my goodness). I normally send my husband in to grab the order, so today I saw first hand just how exhausted the crew is, yet they kept pushing forward with positivity and courtesy and just getting those pizzas out like it was no problem! If you guys are reading this, you will not be disappointed with this pizza. My husband and I are regulars and it is just delicious. Just remember to be kind, have patience, and treat these guys with some respect. They deserve! And if the crew at doryland reads this, don't give up, keep up the amazing work and just remember you are important and appreciated 👍. We have tried just about everything on the menu and love it all but I have to say our favorite is to do half Hawaiian and half grilled chicken with spinach!! Thanks for sticking through...