The Break Room Brewing Company — Restaurant in Pagosa Springs

We came after seeing all the great reviews for a dog friendly brewery with good food. Sadly it did not deliver. They had none of their personal or local brews available which was disappointing.

The large shaded patio was the best part. A large dog was wandering around off leash towards the end of our visit and went inside making me think it’s a frequent visitor. If it hadn’t stalked and made aggressive moves towards us and our dogs we wouldn’t have cared.

The food was 50/50. My chicken sandwich was nice and moist but served on the wrong bun. The pizza on the other hand was burnt to a crisp and inedible. Even the cheese was a hard shell. The loaded fries were okay, good fries and queso but the bacon was once again really burnt and the green chile was cold.

Servers were nice but they had to comeback multiple times because the kitchen hadn’t told them they were out of something.

All in all it felt like a joint being ran by nice but clueless kids.

Edit in response to owner: The pizza was beyond crispy. It was charred black to the point the cheese had resolidified. If that is your standard fine, but you should note that on the menu. Based on other reviews this is a consistent issue. True this was coming off a holiday weekend, so I understand running out of items. My frustration was that it took thirty minutes after ordering to be told so. And the clueless kids I referred to was management that did not actively communicate or manage, not the waitstaff who I mentioned were nice...

Our order took an hour. We made light of it with the girl taking orders as she apologized for being backed up. We were understanding and literally said "Take your time. We know how food service goes. It's not your fault." A few minutes later, another young lady (I suppose the manager) came out of the back and yelled at us in front of the whole the entire room. It got quiet and like a scene out of some old west movie where the saloon piano-man stops mid-song and the whole room turns to watch the scene unfold. She started spewing out how they had no cook on duty, had a small grill (and on and on) to which we were repeating "It's ok. It's ok." She just got louder and louder talking over us. Then to our shock she started all out hollering at us saying "I don't appreciate you being nasty to my workers." then stormed off. We looked at each other in disbelief while several other patrons also looked on in shock. A minute later she dumped our food on the table in front of us and stormed off again. We returned the food for a refund (not wanting to eat food made by someone obviously angry at us) but then upon looking at the receipt saw she double charged us. In short, unbelievably rude service. Not sure if the food's any good. (Sorry) We never got the chance to try it. I've never experienced belligerence to this extent in any service setting. The owners need to haul in a "come to Jesus" moment at their next staff...

2 stars simply for the manager’s apology and offering a discount, otherwise I would have rated 1.

Chose this place based on great reviews here on google. Arrived and was told it would be a 45 minute wait for food. Okay, no big deal. Sat down and it took over 20 minutes just to get drinks and take our dinner order. Honestly, we should’ve left then. Waited over an hour and a half total for our food (4 meals, not a huge order). After waiting, we were told that they were out of the 2 sides we ordered. My husband’s wings had a hair in them. I went in to ask for the food to go as we had a fussy baby who had patiently waited for the 90+ minutes. The waitress gave me attitude and said “well the food is almost ready.” Okay cool, I still don’t want to sit here and eat it. No one ever checked on us, offered to refill our drinks, apologized for the wait, anything. The manager brought our food and boxes out and we had to box our food ourselves. When I gave him the feedback, he apologized and gave us a discount. He told us that they had been super busy and had a lot of rushes. Well, when we got there and the whole time we had waited it was pretty quiet. I get being busy, but your restaurant should still be functional. Overall will not be returning. Some of the worst...