Pizza Hut — Restaurant in Painesville

Pizza hut used to be my go-to hands-down favorite pizza. Then everything changed. The crust tastes like nothing with the consistency of sawdust cakes. The cheese went from plentiful and gooey and delicious to anemic and sparse, as if it is being rationed for the war effort or something. I ordered a Big New Yorker (actually, I ordered two, with extra cheese, because I have not had a chain pizza with full cheese coverage since 1999) as I hadn't had one since the early 2000s and I remembered it as a magnificent and delicious wonder to be enjoyed. What I got delivered to me, an hour later (because why worry about customer service or paying drivers a decent wage, right?), were two big old flat discs of lukewarm garbage.

The crust was bland and chewy and the thickness of tissue paper. The pepperoni usage was stingy at best as if each slice is a priceless gem and must not be heaped upon us filthy peasants. Onto the cheese...dude...just trash. It was granular, I don't even know how you do that. The extra $2.50/pizza I paid for "Extra Cheese", which should have put nearly a pound of bonus cheesy goodness on my pizzas, ended up adding just enough to give them a barely passable "normal" amount of cheese. I want to say something about the sauce as well, but I can't. It was so bland and tasteless that I can't even remember it well enough to complain about it.

Every part of my recent experience screamed of cost-cutting and industrial, pre-made, frozen, corporate f*ery. With tip and delivery, it's $42 I feel I completely wasted. I have had better Red Baron pizzas from the frozen food section of the grocery store.

The only positive I can come up with is that what I received "fresh" from Pizza Hut was slightly better than two-day-old, reheated, Georgio's.

The best comparison I can come up with is this: The Big New Yorkers I had on 03/11/2023 tasted like the boxes that decent pizzas from somewhere else...

We set out from Fairport Harbor to drive all of the way to Willoughby, just to eat at this Pizza Hut. We planned to go there for a couple of days ahead, and did the proper research to make sure that the place would be open.

We walked in at about quarter til seven and waited to be seated. There were many people eating in the dining room, and there was absolutely ZERO signage or post online anywhere, saying that the dining room closes 4 hours+ before closing. The young girl there said that the dining room was closed and refused to seat us.

This says nothing more than laziness! If they were understaffed, nobody would be eating in the dining room. The manager of this place needs to be fired and replaced with a manager that knows Pizza Hut protocol.

I worked for Pizza Hut on a couple of occasions, one at an actual sit down restaurant, and the dining room always closes 30-45 minutes before the store closes, depending on traffic. We had many times when we were understaffed, and we still served all of our patrons.

We will patronize the Chardon store instead of the badly managed Willoughby store...

I will start by saying this is my first negative google review EVER. If only negative star reviews existed. I placed an order at 4 PM for a delivery to be made at 9 PM, it was a Sunday. I received a call at 930 PM that there would be no delivery, though I thought a delivery was already made (it was not for me). Apparently they ran out of dough, understandable. What is not understandable to me is why nobody called me until 930 PM when I scheduled a delivery at 4 PM for a 9 PM drop off time, leaving me with no way to call anyone else as all places who deliver close at 10 PM on Sundays. Never mind the fact that they had already charged my credit card and so a refund could not be processed for a week. I was offered zero explanation, no one could explain to me why they didn't simply call me earlier so I could make other plans. I was also offered zero to make up for...