Tap House Grill — Restaurant in Palatine Township

I've been to tap house a few times and have always enjoyed the food. I went 2 years ago for their new years eve party and had a great time. They had a great deal going on and our server was amazing.

Because of the positive experience we decided to go again for new years eve. We had a party of 8 people. As soon as we got there the waitress told us we need to pay and get wristbands for the package so we didn't have to deal with it later. Fine, no problem at all. She came back with checks and 7 wristbands. I tried to call her over multiple times to let her know she forgot a wristband. Finally (over 15 mins) she came back to take the checks and I told her. She seemed annoyed and when she came back instead of bringing another wristband brought another check. I told her, no we have all the checks but we need another wristband. She literally threw her hands in the air, clearly frustrated. Finally she came back with the wristband and slammed it on the table, yelling something at us. At that point I already knew how the night was going to go. After that I saw her going to all her other tables constantly taking drink orders while she only came to our table about 2 maybe 3 times the whole night.

I'll also note that the place was not full, there were many other open tables.

The flyer they had emailed out numerous times said for $44 there would be an appetizer buffet (which there was but extremely limited), assorted desserts (this was not there), a mimosa bar (also not there), and unlimited drinks (yes but took forever to order). This was extremely annoying and misleading since what they sent out was not at all what they had.

It also said there would be a champagne toast at midnight. It was 11:50 and I saw a guy bringing champagne over to other tables. I went to the bar to ask for champagne for our table and after waiting the bartender told me they were pouring it at a table by the DJ. I walked all the way back to the DJ and there was no champagne in sight. I got back to my table at 11:58 and finally a guy brought us some champagne (but not enough for everyone).

We had a big table by the DJ which was cool except the music was so freaking loud you had to yell to hear the person next to you. This is a suburb bar not a downtown club.

The table next to us had some older men who were way to drunk and also ruined the night for us by trying to start nonsense.

Overall, we were extremely excited to come back to tap house and told all our friends that came with how fun it would be. This is the opposite of what we got this time and couldn't be more disappointed. There was also gratuity already added to the checks! So we ended up tipping way more than the girl deserved (Her name started with an R, I really wish I paid more attention to remember it). Safe to say that was our last time...

Went here one evening because our group's usual spot was fully seated this past Monday due to the Finals. Once we were seated, our server took over 15 minutes to come back to take orders.

Food came out relatively quickly, and was frankly quite mid. On top of that, one of the people in my party never got her food. We did not see our server for at least an hour and eventually flagged down another server in a different area and let them know, only to find her order was sitting in the back on the kitchen counter the whole time. Literally on the opposite side of the wall we were sitting against. Since we only saw our server a total of 3 times in the evening, we never got drink refills either, not to mention I also never got my drink that I ordered, but I waved it off and settled for the one glass of water I was provided prior.

When it came time to pay, we asked for split bills. She went around the table and held out the POS when it presented the option for a tip and was more or less looking at the screen all the while, which is rather inappropriate. To add insult to injury, due to her inattention, I ended up paying for someone else's food on top of mine, and all I got was an "oopsie."

If you're looking for a parched throat from their mediocre food that can't be quenched because all you have is a glass of water for the almost two hours you were there for, and to surprise your friend as well as yourself by unknowingly treating them to dinner then this place is a 10/10. Otherwise, consider literally any...

Up until recently, my experience has been largely positive: nice beer selection, good pub fare, excellent service. That changed last Friday. A friend of mine and I stopped by after a bike ride. We didn't have locks, unfortunately, so we began to bring our bikes in to ask whether it would be okay to stash them in a corner, as I had done previously. Before we could get in the door, a pair of men, presumably management, informed us that we couldn't bring them inside. My friend joked, "These bikes cost more than your average car!" These two dudes didn't get the joke. "That's your problem," one quipped. "No problem," I said, "Someone let me park inside before, but..." Before I could finish one of them said something like "Someone'll get punched in the face for that." I'm certain about the "punched in the face" part. Fine. We left never to return. Two things: be polite. No need to be rude. We weren't. Second, violence isn't funny. There are no jokes about that that are okay. Period. In the world we live in where domestic violence, especially violence against women, is a problem, this is unacceptable. Our day ended on a positive note: we were welcomed politely at Emmett's, had our snack and went on our way. Can't...