AVI Electronics Corp — Local services in Palatine Township

I purchased a VGT actuator from AVI. It was installed by my mobile mechanic into my ISL9 Cummins powered motorhome. after only 10 miles it had intermittent communications failure codes. It was removed and thinking it might be the Turbo itself ordered a new Turbo, ran the calibration 3 times and it passed. Installed actuator on Turbo and it failed. At no time was the seals on the unit broken or touched by myself or the mechanic. I shipped it back to AVI who opened the sealed unit and found water inside. They said because "We" got the water inside that it was not covered. They sent pictures of the unit showing the fried board and the water inside. After reviewing the photos and going to 2 different shops to review the photos, all agreed that the rubber seal was damaged and missing a section of the seal. Close exam showed some GRAY sealant remains in the area of the damaged seal indicating someone had tried to use that to seal where the bad section was. I sent a email to the company pointing this out and called them with this info. They still are insisting the "we did something" refusing to honor the warranty. I have asked how can I inject or my mechanic install it in such a way to inject water in a supposed sealed unit. Their only answer is...

The HE300VG went out in our 2015 ISX 6.7 at 56k miles. The first actuator we recieved from AVI worked fine for a week or so and then started having issues and throwing codes we hadn't seen before (Particularly Code 217 - VGT Actuator Controller - Bad Intelligent Device or Component). Andrew was very helpful in diagnosing the bad reman. actuator and we got it swapped out without any issues. The new reman. has been going strong for a month now with no...

Worst customer service ever. English barely spoken. Fine Brought my sewer camera in for repair. They asked for me to leave it so they can diagnose. Sure no problem. I would like a ticket or a receipt that the camera was left with them. They don't have any thing like that Im told. So they want me to leave a 10k piece of equipment there in good faith. What a joke of a place. Rooms filled with sewer cameras. Did they...