Hurts Donut Company — Restaurant in Parker

Original review:As much as we really wanted to love this place, the management and staff leave so much to be desired. We recently moved to Parker, and needed to find a local donut place, as every single week, my wife purchases approximately $90 worth of donuts for work, either on Thursday night, or early Friday morning. That’s $4680 with of donuts per year, which is a decent amount of dough! We live pretty close to the store, and on three separate occasions we have gone in to buy 3 1/2 dozen donuts. Every single time, we have been told (when we come in the evening) that they can do an order over three dozen because they don’t have enough donuts in the case, even though the cases are full. They have told us to call in advance, for a morning pickup. OK, so that was great. My wife called for morning pick up and was told that they could not possibly have 3 1/2 dozen available for her in the morning because it takes too many donuts away from the other customers. So it’s pretty apparent to me, that they either don’t want, or don’t need almost $5000 in sales in the average year. Last thing I knew, the purpose of the donut store was to sell donuts. If we come in and want to buy every donut in the case I don’t see any problem with that, we’ve never asked for a discount or asked for anything. We paid full price with no issue at all and I’m happy to do so. But, the last straw was tonight when the little blonde girl behind the counter told us they could only do up to maybe about three dozen because they just don’t have enough donuts in the case. All I can say is the cases look full. I guess Lamar‘s or Amy’s would rather have the business, it makes no sense to me at all. Why sell donuts if you don’t want to sell donuts? I would think they would be happy to sell the 3 1/2 dozen for $90.

I just don’t get it - apparently they don’t need our business, or probably yours either?

So, you’ve now lost our business and we will never be back, and we will gladly share the story of our experience with...

On April 13, 2025, at the store located in Parker Colorado, I attempted to purchase half a dozen donuts advertised at $13.85. However, the register charged me just over $18.00. When I raised the issue, the cashier explained that the signage had not yet been updated to reflect a recent price increase. I expressed my concerns about this discrepancy, and the cashier then suggested it would be cheaper to purchase the six donuts individually rather than as a half dozen. While the individual price was still higher than the advertised price for half a dozen donuts, the total price was lower than the newly programmed half dozen price programmed in the register.

This situation raised two significant concerns. First, charging more than the advertised price is misleading and illegal (see below). Second, the cashier knowingly entered the six donuts as a set despite being aware it would cost the customer (me) more than purchasing them individually.

Although the amount in question was small, this practice violates Colorado law. The staff's refusal to make any additional price adjustments led me to take my business elsewhere for my donuts.

From the internet: In Colorado, it is generally illegal for a store to charge more than the advertised, posted, or quoted price for an item. If you are charged more, you are entitled to the lowest price offered.

Colorado law prohibits overcharges: Specifically, it's unlawful to charge an amount greater than the price that is advertised, posted, marked, displayed, or quoted for a commodity.

Lowest price rule: If there are multiple prices for the same item, you are entitled to the lowest one.

Consequences of overcharging: Overcharging can result in a fine, and in some cases, even...

Hi Hurts Donuts! I often get up between 1:00 and 3:00 a.m. and go into work early to get things done. Very few restaurants are open at that hour. This morning, knowing you're open "25/8," I drove from my home in Elbert County to your store with plans to pick up a few yummy donuts and head back to my office, which is nearly all the way back to EC. I arrived and found a sign on the door saying you're no longer open between 10:00 p.m. and 5:00 a.m. due to short staffing. I was disappointed. It's a significant commitment in gas and time to make the drive. Your website and Google entry still say you're open "25/8." It will be a long morning without breakfast. (I'm overweight and can benefit from the fast, but involuntary fasts are no fun.) Please help your customers out. Don't make us waste our time and money. Update your online information when your hours change. I love your donuts, but I probably won't come back in the early hours, because I can't be sure you'll be open when I arrive. I'm guessing a few other potential customers, (maybe not many at that hour but perhaps a few), had the same disappointing experience. We know it's hard to find good help. We want your small business to succeed, just like you do. Totally understand. But please let us know before we make a long drive. It's the right thing to do. Thanks for your understanding. P.S. I would have e-mailed your store directly, rather than posting here, but your website doesn't allow that.

Update: Thanks, Hurts Donuts, for reaching out with such a quick response. I appreciate businesses that care about their customers. May your business tribe...