Ten & Two Coffee Bar — Restaurant in Parkville

UPDATED - I'm impressed that the manager reached out and offered a refund. Sounds like there are some growing pains here and they are making some improvements.

I was so excited for a new coffee place to open near our neighborhood, but have had a couple of disappointing experiences. 2 stars are for great tasting coffee and nice shop with great atmosphere. That's where it ends. Their large coffee is only 16 oz. (size of a Starbucks medium), and costs more. They won't let you put your own cream and sugar in. After paying $6 for a "large" iced vanilla coffee with cream, I end up with a cup of too much cream with very little vanilla, I couldn't even finish it. Most disappointing is the service. We were standing there ready to order, but the staff never really greeted us or said can I help you, finally we asked the girl who was just standing there if we could order. The gentleman who ordered afterwards wanted to buy a cup of juice and they wouldn't let him, in spite of having numerous drinks that contain OJ. Not very...

TERRIBLE TREATMENT. Today I drove up to the drive thru, having watched two cars ahead of me be served. I sat at the drive thru speaker for about 10 minutes, no one answered to take my order. I finally drove up to the window and waved down an employee as they walked by. They opened the window and said "we aren't taking any orders right now." I asked why, they said there had been a spill in the back and they were there working alone. Instead of getting upset, I suggested they at least put up a sign and let people know as I had sat for 10 minutes waiting. They said they were doing the best they could and slammed the window in my face. No apology, no offer of a free drink next time or any recognition that I am a paying customer at their establishment. It was so badly handled. I can understand the stress of being the only one working (also terrible management I guess?), but have some sense of responsibility to your customers!...

Was very excited for this place to open as it is next to my house. However my children and I went today for some coffee and were left very less than impressed.

They have two sizes and apparently for lattes you can only get the 16oz which is $6...... then they charge you $1 more for the caramel and another $1 for almond milk if you are lactose intolerant like us.

So for two little 16 oz drinks, we paid $14 and some change. We got the drinks and it tasted like pure milk. It was horrible. We barely drank a quarter of it. For the price I paid, you think it would have been the most amazing in the world but nope.

I will definitely continue going to Starbucks instead. At least for $7 I can get the tallest drink there and know it...