Baldwin Pizzeria — Restaurant in Parsippany-Troy Hills

(EDIT: After ordering last week, we ordered again last night. Got the same items as the first time - and they were still absolutely awesome (kudos to the restaurant for their attention to quality and consistency!) - plus added a Chicken Milanase sub also, and I can tell you it was a great choice! Super fresh and tasty and very well put together! Certainly getting it next time too!) INITIAL REVIEW: I had the food from Baldwin Pizzeria once previously when a friend of mine was kind enough to bring my wife and I both a platter of a grilled chicken sandwich with fresh mozzarella, roasted peppers, and balsamic with fries each. We liked it so much that we inquired about where it was from. Tonight we got around to finally ordering so we could try some other dishes. I didn't realize how late it was and even though it was less than 15 mins until closing, the gentleman said that they'd be happy to deliver our meals anyway! Not only was the service great, but our food was amazing too! We got cheese steak and a turkey sub. As though it wasn't awesome enough to be a hero and still deliver to us so close to closing, but we received a box of assorted pizza slices from plain to chicken cutlet, white pie with broccoli, and some other specialty slices as well! While I realize that it was closing time, still, they were under no obligation to send us a ton of free pizza! Between the wonderful and accommodating customer service paired with delicious food that they were willing to deliver past closing time, they've turned my wife and me into guaranteed repeat customers! Kindly sending a bunch of slices of pizza for free was just an icing on the cake bonus! Thanks...

EDIT as this review is no longer correct. The food used to be great, we got a shrimp scampi pizza a few weeks ago and it was SO fishy it was barely edible. Tonight, we tried to give them another chance since it is close to our house and convenient for us. We ordered an eggplant vodka sandwich, when I get there they ring up the eggplant parm sandwich and had a $5 "custom item" - so I said this must be incorrect, and they said "no that is to have vodka sauce instead of marinara".... I said so it's FIVE DOLLARS to have a different sauce?! they confirmed that since it isn't listed that way on the menu that they charge another $5. First of all this was NOT told to us on the phone or we would have said forget it, and honestly, part of customer service is catering to your customers, at least a little bit. I don't think requesting a different sauce is ridiculous, and I honestly refused to pay $18 for a sandwich. I would NEVER go back here, and we used to go all the time. I highly suggest trying some of the other great pizza places in the area.

This place has the MOST amazing Shrimp Scampi pizza. We have had it from other places, but this one is by far the best we've ever had. There is a lot of shrimp, and the sauce is thicker than normal scampi sauces, so it really sticks to the pizza. Last week, we ordered a shrimp scampi pizza and the order was made incorrectly, with red sauce and scampi sauce instead of just scampi sauce. I called to complain, and the manager called me back and went above and beyond to correct the issue, which was greatly appreciated. Excellent customer service and amazing pizza, we will be long...

My husband and I live in Atlanta, and we are staying at a local hotel near this pizza place. I am originally from Philly and he is from Brooklyn, but have been away for decades. We left the hotel for Chinese food but just by chance decided to eat pizza instead. I am so glad we found this gem, because in the south certain foods are not the same as the north! Pizza is one of them! Our pizza was fresh, delicious, and hot……but even better was the customer service we received at this pizza place. The gentleman that took our order was so nice and friendly, and when I asked for plates he obliged without hesitation! My husband also asked for pepper flakes, garlic, and Parmesan cheese to sprinkle on our pizza. Everything was given without question, and we are grateful for the hospitality. I am a read the reviews consumer before I eat or shop, but this time I took a chance and won! Customer service has gone down in a lot of businesses, so it made us feel good to receive great service and excellent food after a 15 hour drive and immediately teaching a CPR class upon our arrival in the area! Thank you to this awesome establishment and to the gentleman that took care of us with the cup of Parmesan cheese, plates, garlic, and red pepper flakes we appreciate your hospitality! We have to come back...