Los Amigos — Restaurant in Pasadena

Owners, PLEASE listen. John needs to go!!! His customer service is even documented on a receipt. I have reviewed many of the last comments, and agree with the positives. My family and I have been patrons for more than thirty years, we tip well (30% plus) and generally maintain couth. Grin. The food has been consistently yummy, and the newest cook is welcome, as is Pepe, always. The service, no!! I'm sure Robert did his best to ensure continued staff employment upon sale, but John is a FAIL. My sister, myself, and a close girlfriend entered a little after noon on a Wednesday. We were the only patrons, and ordered from the lunch menu. Our food took at least 35 minutes to arrive. I took one bite of rice, and was happy. I went for a second forkful, and saw the thick, black, long strand of hair entwined within my beans and the rice. So GROSS!! I immediately called John for remedy. John, by words, stance and facial expression strongly implied that this was my doing, because the cook is bald. I was nonplussed due to John's attitude and just the basic facts! My hair is not black, and not long, and is quite thin/fine in texture. My sister is a blonde (white underneath), and our friend has thin gray/brown hair in a ponytail. We were NOT the culprits!! And, btw, as we enjoyed the remaining served food, we watched a young hispanic woman with flowing hair and some highlights enter and exit from the kitchen/serving area at least four times. (I declined a repeat plate, because ??) John, again, referred to our hair as the cause when I paid the tab. There are no circumspect words!!! Folks, we go way back, and through three locations! Robert, his parents, Pepe, Victor, and Carlos... John needs to go!! You are losing your customer base! PLEASE,...

Went on a lazy Sunday. They had 4 customers when I walked in. Two of them got up and paid then left , right after getting their food. The couple they were with didn't eat all their food either. They left right after them. That's strike one.... Made me nervous because I had just placed my order. The menu is very basic. Not a lot of choices for your favorites. All I wanted was a tacos al carbon plate.... Their tacos al carbon plate is just one taco .....with a cheese enchilada and rice and beans.. I asked for an extra taco. The extra taco I got was ground beef and extremely greasy. Strike two...... The fajita taco was pretty good. The meat has decent flavor. But you only get one.... The rice was ok. My beans had a dried out crusty layer across the top. When I tried to move the plate closer to me , I understood why. Plate was hot as hell. My enchilada plate had been sitting under a heat lamp while they made my tacos. The plate didn't even look appealing. Beams taste like from a can..... The cheese enchilada..... 🤢Soooo nasty. I only had two small bites. Couldn't eat it. Had a funky taste , nothing like I've ever tasted in a cheese enchilada. Strike three.... I used to go here a LOT about 15+ years ago. Then , the food was absolutely delicious. Now , I wouldn't ever go back. The ONLY thing that's worth the trip is if you only get fajitas tacos (not a plate , just order by itself) and the sweet tea. The sweet tea is the only reason I didn't give this place a single star. The tea is the BOMB ! Had about 5-6 glasses..... Yeah , I'll never go back unless I'm just thirsty. It's just not worth the money. I've had better frozen dinners..... This is probably the worst food I've had at a Mexican...

First time here and not real happy . They offered 3 BOGO coupons sent thru messenger after signing up. I got the coupons. Was excited to try this place out . On Nov 29 I get a message reminding me to use them . So on Dec 6 me and a friend go in and order & eat. The waiter then tell us the owner decided not to honor the coupons after Dec 1, the promotion was a hassle . No where is there any expiration on the digital coupon but ok what ever. We eat , they forgot our guacamole that came with our meal. We did ask for it and he brought it. we get the bill and we were charged for the queso we never got. They were not busy at all. Tell our waiter he’s bummed he has to void order and the split the check again . He then comes back to table to say he can’t void it cause they have no internet…. WTH . He suggested we pay it and when I come back he would remember me and give me the queso… umm No! He offered a margarita TO GO, I don’t drink. The plate I got was good , food was fresh and hot but not worth the hassel. ( it was suppose to be buy one get one ) The restaurant is small has a couple of outdoor patio tables. They do have a full bar to sit at as well. It’s a local favorite but just not sure...