Tom's Burgers 31 — Restaurant in Pasadena

For the management!! This morning (Sunday) around 8:40am I left the Pasadena location in tears! I’ve been going here for the past year almost regularly. Angel the manager is awful! He lies to preserve his ego. The rest of the staff are soooo kind and amazing, but are scared of him. I ordered a half order of French toast with 3 bacon and 2 eggs over easy and a side order of gravy from Rosie. I Dropped a $3.00 cash tip in bucket. First a plate of biscuits and gravy arrived. I didn’t order biscuits and gravy. I don’t like biscuits. I told the man to take them back because I didn’t order them. I went to the register and told Rosie that I only ordered gravy. She was confused. I guess she didn’t know I could order gravy alone. Angel was on the grill and started complaining about me. Gravy alone is $2.79 and it’s on their computer (after I left, I called the El Monte store to confirm because Angel told me that item isn’t on the computer and not allowed to order. Angel lied to me). Then my French toast came and my eggs and bacon. Later a bowl of cooked strawberries arrived that I never ordered. I told the man that I didn’t order them and I went up to the register to ask why they came. She was confused also. She said it was a mistake. Right then Angel turned around from the grill and started YELLING at me that I ordered the strawberries last week and refused them when they came and now ordered them again!! I told him that I didn’t order them again. I wouldn’t make that same mistake again and he needs to apologize to me for humiliating me in front of the whole restaurant and the staff who I really like a lot. I’ve come to really like these people so much. I come in almost daily and love to see them and say hi! He just turned his back to me and ignored me! The cashier Rosie was embarrassed and didn’t know what to do. Of course she doesn’t want to lose her job. Please don’t let him fire her! I called Angel in the phone and told him Rosie made the mistake with the strawberries and he needs to apologize to me. He wouldn’t! He also would admit she didn’t know about the side. The other lady knows I buy a side of gravy and sells it to me. Rosie must not have been taught that. I’m not mad at Rosie. I’m mad at Angel for yelling at me. I ended up leaving all of my food on the table uneaten!! So basically I wasted $20.00 (with tip) at your restaurant and still Angel wouldn’t give me an apology when I called him on the phone crying. I’m 62 years old and I’m a retired nurse. I’m not a bad or mean person! My kids are half Mexican and I speak Spanish so there’s not a huge language barrier either. Angel should refund my money and apologize. I still can’t believe what I went through...

Four stars across the board; only because there’s always a little wiggle room for improvement. But seriously, this could just as easily be a five-star review.

This is my third time eating at Tom’s - and the FIRST time I’ve remembered to take a picture of my food! Doh!

First trip, I had a Double Cheeseburger with fries - and it was really tasty! My girlfriend got a Cheeseburger and fries as well. There are so many fries, I recommend just getting one and sharing; we ended up not finishing ours - but the were beautifully seasoned and just the right texture; crunchy on the outside, soft inside.

Next up, I had a Carne Asada Burrito, and it was really good! Big for such a reasonable price, and the meat was seasoned very nicely. Another solid hit!

Finally, tonight I did the drive-thru, which is clean and very well lit. I ordered Tom’s Burrito, which is like their deluxe breakfast burrito, and it was super flavorful, everything tasted fresh, and the cheese was fantastic - melted, gooey, stringy, and awesome. They give you a side of salsa (they did with the Carne Asada Burrito as well), but ask for two - one isn’t enough to get the job done. The salsa is tasty, too - not very spicy at all.

Service has been friendly and fast each visit, and when it’s slow enough, the staff even comes to your table and asks if you want drink refills, etc.

The verdict is Tom’s is a great choice in Pasadena and we’ve not been disappointed by any of our choices thus far! The only bummer is we’ve lived here for years and just “found” this place in the last couple of weeks.

Can’t wait to return and...

I have been here several times, and I would say that each time has been a miss. I have given them a chance over and over again because they are down the street from my office but at this point, I'm just wasting my money. I tried the nachos, they were soggy by the time I got back to my office, 4 minutes. Beans were okay, chicken was hard. Just below basic. Pancakes, the strawberry topping made them good. The turkey burger, a frozen patty would've been better. The salad, seemed like someone was upset and just threw it all in there and didn't care. The breakfast burrito, I have had a few times and each time it was different. Only once did I get a cheesy delicious burrito. The next time was enough to know not to order it again. No consistency. Breakfast sandwich, I was told shredded chicken could be mixed with the egg. Charged me $5 for a side of chicken, only to have a hard, chewy chicken breast tucked under the egg. I am okay with not going back to this place, no matter how much others love it and they have regulars. Guys in the back, all homeboys. Once, I asked for (and paid extra) for more salsa... one lady had an attitude like I was taking away from her. Huffed and when the guy told her to look at the receipt, she walked away and whispered something into the headset and he answered her to please just get it, all as I'm standing there watching them. At least wait for the customer to walk off before speaking about them. Just not a place I feel the need to go back to. Large inside with tables, ample parking, and they have...