Sonic Drive-In — Restaurant in Pascagoula

😡😡😡 My mom and I visited Sonic on 6/9/24 and around 5pm. We placed an order and immediately requested to snake a change. The manager stated that the order could not be changed and canceled it. Although confused l, my mom requested a refund receipt, but the manager refused. She said that because the order was closed out, she couldnt issue a refund receipt. After requesting again and again, my mom called the customer service number and they said they could not do anything because the order was placed in person. She said that it would take 7-10 business days. It has been over two weeks and still nothing. Very disappointed in this location as we frequent often. The manager and/or person on the register that day was extremely rude and dismissive. I do not appreciate the terrible customer service especially after charging the card and not refunding the money. Not good business...

I will never return to this location! I have given them 2 too many chances to get my order correct! First they tried to blame it on me saying that I was ordering it wrong in the app when clearly it says to ADD extras.. not sure how you could mistaken that for taking away when what I was ordering doesn't originally come with it. This happened THREE times before I complained. After calling and complaining they did give me an order for free ( I guess that's why I thought they deserve another chance)WELL I'm not sure who they have in there cooking but they really just CANNOT get it right no matter what !! Poor thing. So if you don't mind not getting what you paid for or even getting what you paid extra for by all means go...

Made a special trip to Sonic for dinner because we were craving onion rings. Just my luck, they got my order wrong. I reported to their website as soon as I got home and found the mistake. They didn't respond until the next day and wanted a picture of the receipt which by then was (of course) in the garbage. Lesson learned--while I like their food for the most part, sonic can't be trusted to get orders correct and really not worth the headache since they're also more expensive than competing fast...