Domino's Pizza — Restaurant in Patterson

BAD, BAD, BAD manager & customer service. tsk tsk. Shame too because I've been a life-long fan of Dominos. Think it's just a bad manager (currently) for this store. Oh well.

They sent us the wrong pizza and after calling to request a replacement pizza, they wanted to push our replacement pizza to the back of the line telling us we would have to wait two more hours (instead of prioritizing the replacement pizza). I tried explaining we already waited an hour and got the WRONG PIZZA. I asked to speak to a manager, and when she told me she was the manager, she said that she wouldn’t be able to fix it even though the store closed at 1 AM and IT WAS ONLY 6:30 PM. I was trying to explain that we already waited 1 hour and our pizza was WRONG. She would not budge and insisted we had to wait 2 more hours for a replacement pizza.

My opinion, POOR customer service, and managers should be able to make better decisions than this.

NOW, a few days later, I tried calling again. I'M STILL GIVING 1 STAR!!!! Tried calling back tonight to redeem my '$20' credit from their previous mess up on the last order. I waited 3 times on hold, but my phone call ended due to how long I was on hold each time (each call timed out). I tried another call and while it was ringing, I also called with my wife's phone, and it went through (while my phone was still ringing). Magic! Think this lady has my phone...

I order through the app for the most part, both for delivery and pickup, and it’s always great! I can’t say what times they’re busy, but even when they are busy my pizza doesn’t take super long. It’s always less than an hour if they’re busy and 15-20 minutes when they’re not. I normally order 3 pizzas for myself and my siblings, so when I order a single pizza for myself after work, it no joke often takes about 10 minutes if they’re not busy.

When I order pickup, it’s always clean on the inside of the store and never packed with people waiting. The employees are polite and if my pizza is in the pickup thing, they helpfully let me know which pizza is mine.

For delivery, the drivers are always polite and are careful with handing me my pizza. They’re also always pretty quick! The pizza is also still really hot when I receive it. I haven’t had a problem with my order being wrong just yet, but I highly recommend this dominos location. They are never stingy with...

2/25 5:45 PM. Have not been to Domino's since the 80s. Here we are: Ill-trained person. Took our order. No choice of crust, sauce and cheese offered. No mention of large pizza deal. No prices posted anywhere.

OK. Your order will be ready in 15 minutes. 30 minutes later we are waiting. Our name isn't even on the tracking board. 40 minutes later, we ask a lady. She went to the back. I asked a asked if our order was misplaced. He gave me the sign "Hold on. Can't you see I'm on the phone? We backed off. The lady came out with food. One last disappointment. Their green salad is made (packaged) in Yuma. I thought it would be...