Little Caesars Pizza — Restaurant in Patterson

Everyone makes mistakes, i understand that, but if you make a mistake 2x on the same order and not even appologize and on top of that smirk at the customer, that's really beyond bad customer service. I ordered on-line and when I picked up my order and my kids started eating, I realized, it was missing a topping. There is only 2 toppings and they missed 1. When I called to have it replaced, I also mentioned that there was no cheese in the middle and that if they could spread the cheese evenly. The lady manager the phone argued that the cheese was evenly spread without even looking at it (on the phone). When I went to pick the corrected order, I checked it before leaving the store and it was wrong again. They put the missing topping but only on half the pizza. I double.checked my order and it was put in correctly. Again, no apologies whatsoever. I didn't have time to wait for the 3rd pizza so I asked for a refund instead. Because I ordered 2 other side items, the lady said she would have to refund the entire order and I would have to repay for the other side item I purchased. I didn't bring my wallet since I wasn't expecting to pay again so I decided to take the wrong pizza anyways and call it a day but then they started smirking so I 2as beyond disrespected. Fortunately, my son had his wallet, i went back in to get a refund. Again.. no apologies. That was all I wanted was an apology for making...

You know there's times where you go in to a place and you have to wait because it's not ready, usually they say oh 5 minutes blah blah, you wait and your food is fresh and ready for you to go on home and enjoy it. Then there's times where the food doesn't come out right and you then experience the quality of the establishments customer service. Well tonight I went in and waited an extra ten or so minutes after the 5 i was told I inspected the pizzas myself as I do every pizza joint and the cheese was burnt and I asked for a new one they tell me I'll have to wait ten more minutes. Or some free sauces smh step your cooking game up and serve this town some pizzas. The toppings are cheap and that's the reason we end up coming here so at least make it right for customers to enjoy. My 17yr old said it's tough enough to break teeth. Sorry kids but next time a...

Today I ordered the wrong pizza for my sensory issue child that he did not want to eat the pizza I ordered by mistake I called and they said to come in and talk to us in person. I showed up the manager was called and I was charged for a whole mother pizza and then they took the one I had purchased. Then I asked why they had taken it and charged me for another pizza and there was some misunderstanding but it was handles very well. The manager refunded me the amount paid and gave me the pizza I needed. It was handled very well. Thank you so much for...