Amanda's Kitchen — Restaurant in Pawtucket

Found a hair in my food and my plate wasn't compensated. Really disgusting and disappointing experience.

It was my first time here with my boyfriend about two Saturdays ago. I ordered our food which went really smooth but when I received my plate there was a hair in my melted cheese. Me and my boyfriend both had our hair up in ponytails and this specific hair was short, thick and curly. I also work in the food industry myself and when this happens, the customer gets their plate free, no matter what because that is your way of saying "I'm sorry this happened", that's great customer service. Everything from high end restaurants to food trucks do this, it is standard and it is not the customers fault. Your JOB as a waitress is make sure these customers come back, that they have a great experience. This isn't rocket science.

This place is super small so if I would've said something right away I'm sure everyone would've heard, and I am humble enough to not make a big deal out of it. I automatically ASSUMED my plate was free regardless if they made me a new one or not and at the time I felt bad and didn't want them to waste food. The food was trash already, if they were going to make me a whole new one which I didn't want food waste, that plate should've been free.

So I moved the cheese to one side of the plate and covered it with a napkin because it was disgusting to look at and ate some of the potatoes on the other side of the plate. I basically picked at it but I don't come to restaurants and pick at my food, I eat it, this was obviously not a good experience already. The waitress came back and I discreetly told her and she said "I would've fixed it for you" and I said it's was okay. I didn't want a new plate, I didn't want to waste food, doesn't meant I still want to pay for this disgusting plate in the first place. At one point I even pointed at the hair for her so she can see how disgusted I felt and she obviously didn't care about my experience:

The bill came and she charged us for both plates and couldn't even look at my face when she handed me the bill. Such terrible service, it wasn't honest and didn't care about my experience as a customer. I was so upset when I left that I didn't have an appetite to eat breakfast for a whole week because I would think of Amandas and my stomach turned. I was traumatized. Not just because of the hair, but also because of how the waitress made me feel. She made me feel like my experience didn't matter as a customer and in return I felt ashamed I ever picked at it, I questioned myself like if I was the one who did something wrong. What kind of place does that to their customers? This restaurant messed with my self esteem as well as my spirit and I will never come back because you had the opportunity to do right and you made the wrong choice.

For any waitress reading this that works at Amandas, do not charge the customer when there is hair on their food, it's really simple. I don't care what they train you to do. You do the right thing ALWAYS. You do everything you can to boost your customers to feel amazing by the time they leave the restaurant. Your reputation, your integrity, your tip depends on it. I could train you guys better than the waitress who took care of us. I will never take this waitress seriously when she couldn't look me in the eyes when she gave me the bill. She knew she was wrong and still did it....

I never post negative reviews of restaurants because I know how hard it is to give great service. Coming from working front of house and back of house experience of 3+ years I understand that restaurant service is hard. But, today was probably the worst service I've had in a while. I initially went in today at around 11am with two of my friends for some brunch and sat at the 4 top by the door. I had asked to move across the restaurant and was kindly told "Yes of course" by the intial waitress (didn't catch her name). We sat and Shelly our new waitress asked us what we want to drink, no problem. Progressively her attitude became worse and I had attributed it to her section being full. She did not serve us our food for one the other waitress did. She rolled her eyes when I had asked for additional napkins as though it was such an inconvenience. She then rudely interrupted sticking her head over the table saying "you guys wanted water" to which I said "no we had asked for napkins which you gave us." When it came time to pay she slammed down the receipt and walked away with no words. I waited till she slowed down to ask if we could split the check three ways which was followed by a crumpling of the receipt and shouting our order to us to check who got what. She then slammed my card and my friends cash on the table to each wrong person. We were not wished farewell or acknowledged as we left by her. The initial waitress was nice and said "Have a good day guys. Thank you for coming." All in all I won't be going back and it sucks because Amanda's was a place I used to go to as a kid. The food was excellent though buffalo chicken wrap was perfect and my friends loved their omelettes and french toast. Only time I'll eat from there is off of UberEats or DoorDash if...

The hostess who brought our coffee was very nice, but the waitress just seemed like she was bothered to help us. I ordered the western omelette, and my husband ordered the federal hill omelette. I never thought I could be so disappointed with a breakfast meal before. The egg was so thin, and watery. Not only did it taste bad, there were probably a total of 4 small pieces of ham inside of my omelette. Same for my husband. For literally 1/3 of the price, I could have gone to Shannon’s place on Broadway in pawtucket, RI. That’s our usual spot, and it’s our fault for thinking that something could compare.

I walked out of Amanda’s kitchen paying 30 dollars for the two bites that we each took, and the waitress could have cared less. I’ve worked as a waitress at several restaurants, knowing that rule of thumb is to ALWAYS ask your guests how their food came out. She looked like she was dragged to work this morning. The same meal for 1/3 of the price and 3x the portion, and not to mention the staff at Shannon’s is amazing. The owner is so sweet!

Will not be returning. The inside is cute, though. And the home...