Dunkin' — Restaurant in Pawtucket

My experience at this location was horrendous. I ordered in the app. Pull up to the drive thru and am told they don’t have what I ordered. Asked if I wanted a bagel instead of the bagel twists I ordered. My kids don’t eat the regular bagels. Finally get my kids to decide and I’m told what they want costs too much. I said that’s fine. Please just give me an order of bacon. I then got the biggest attitude asking if I was going to pay for it. I already had a $20 order, my kid wants bacon, yes I will pay for it. Even my 12 year old commented on her attitude. Waited in the drive thru for 20 minutes. Watched them mess up the order in front of me. Tell her she didn’t order or pay for her food… I get up there and they try to charge me a 2nd time. Argued about the bacon, then didn’t give me the other food I originally ordered. Total attitude from the staff, made me late for an appointment, because I wasn’t planning on a 30 minute ordeal. And the three girls who looked like high schoolers were laughing and spilling drinks in the background. Where is your manager? Don’t leave children in charge. I will not go back to...

Worse Dunkin location around. I’ve gotten so many wrong orders here. I keep giving it a chance because it’s easy to go in after food shopping next door but it’s not worth it. I could tell that the girl taking the drive thru order was struggling to get my order as she kept repeating it incorrectly. Thanks to this I pulled into the parking lot after receiving my order to check it and sadly I was right. I believe everyone deserves an opportunity to earn an honest living so I made sure to clearly repeat my first item and take it slow asking one by one and still my order was incorrect. I did not ask for less spread and the type of bagel was also wrong. They were closed so I had to walk up to the drive thru window. It wasn’t just me. There was a man before me having to do the same. The worst part was that instead of being accommodating for their mistakes they had an attitude when it came to fixing them. This location needs better management and customer...

HORRIBLE PLACE I had came to this Dunkin on numerous occasions had horrible experiences each time the management sucks their manager isn’t professional when it comes to costumers she’s always on her phone while making food they talk to people how they please ( especially their morning shift) Almost every time I go in there’s a very tall girl always on her phone ignoring costumers looking miserable each time I’m there. Every time I go in their always complaining and talking crap about their job while having a dining room full of costumers especially the one with no gums it’s very disgusting and unprofessional how they run things in this dunkin and sometimes when I go in at night theirs people standing around like they don’t have a job that needs to be done. bathrooms are ALWAYS disgusting never clean and trashes outside are always full do not come to...