Dunkin' — Restaurant in Peabody

The absolute worst service I come in and I ask a question is this 162 Washington street? Get no answer I get looked at like I had a million heads. I try to get my order and I get looked at like this isn't yours but it's on my phone that yes I did it worthless. Then I tell them what munchkins at order cause I see her trying to reach for the old-fashioned in the powder. This is from my kid so I ordered on my phone. Place chocolate glazed and jelly. I still get old-fashioned the jelly doughnut look like it was from yesterday. And they were just putting anything in there just to get me out of there. It's horrible root service. And I was gonna get charged fifty cents for an additional cup Even though the water you order in the cup is thirty five cents I I don't ever give anybody working in those types of establishments. Any type of disrespect, but yet the ones that That are nice and polite, and don't treat him like cOr the ones who do get treated like c like come on, Dunkin'...

They shouldn’t even get 1 star but unfortunately I have to give something. Staff is absolutely miserable. They are completely taking advantage of having the door locked because of “Covid” I order walk in on the app due to not being able to fit in their AWFUL drive thru. Food for thought…. IF YOU WANT TO LOCK YOUR DOOR TURN OFF YOUR WALK IN MOBILE ORDERING.

Ps. When the door is locked it’s saying “due to staff shortage” there are typically 3-4 people EVERYTIME I go to walk in but the door is locked. Mind you this location isn’t even that busy at night, went around 6pm. 3-4 people don’t have to be on the drive thru at the same time, trust me Dunkin’s was my first job as a kid. We had 2 staff in nightly… keeping our drive thru and walk in open. There’s NO EXCUSE. Stop using “Covid” or “short staff” as one. Will never be back and will be sure to let my people know how miserable...

The staff are friendly and efficient. That being said, the donuts, bagels and other pastries are stale and day old. The bagels are kept over night and beyond and need to be toasted to be edible. Not good for a customer that likes a bagel untoasted. The same owner owns the DD in Peabody Square. Same stale practices. Also, Coffee is always on the cold side. I live in Peabody and drive to Boston St., Lynn DD and then drive to Peabody to work.

Many people that work in Peabody feel the same way!! This is the first time I have ever written a bad review about any food establishment, nevermind a...