The first & surely last time I'll go, it was all around a poor experience. I would sincerely give it "0" stars if I could.
First impression, cleanliness & food: We were seated with a fairly dirty seat & table. The people behind us were served first, though the host was the server & should have known better. Not a big deal. The salsa was very watery & tasted horrible & bland. Chips were also not tasty. I used the restroom which was filthy with ants running around & dirty fingerprints over everything you could reach. Got back to my table & another ant greeted me. We got our food & it was also terribly bland & unappetizing. The beans were very runny & flavorless & the steak was gainy & tasted cheap.
Service: The server hardly checked on us & we kept having to wait for drink refills. The folks who were seated after us relieved a more timely service. At one point, we overheard the server saying she didn't know the drink specials when a customer asked. How can it be a tequila hot-spot yet the servers don't know the drink menu? Once we got our check and headed to the counter to check out, we waited again for a while until the cashier showed up. He asked how it was & I very politely said, "Not very good". Little did he know I was putting it quite mildly. He completely IGNORED my response & never said another word. No reason to tip after that as I found that extremely inconsiderate & unprofessional. I would have considered it had he addressed my complaint in a reasonable manner.
You could not pay me to visit this...
Ā Ā Ā Read moreThis actually bums me out to write this. GT is usually one of my absolute favorite places to eat. Tonight was not a good experience. The food was ok. My sister's steak was burnt and tasted like it. There was something odd on my burrito, which was not in the description. My daughter asked for a daiquiri, as it clearly stated on their menu, they had, "margaritas & daiquiris"...all the lady said was "no" my daughter tried clarifying if they just didn't have rum, lady said "no" very snotty. My daughter asks again, trying to understand, again "no". I then point out the "margaritas & daiquiris" on the menu and she completely ignored me. The gentleman who seated us and brought our food was very nice. We all needed refills and didn't even get approached about a refill until she brought our check. She was nowhere to be found. Asking for refills seemed to bother her. My daughter, who has a 4 year old autistic son, and a 2 month old son, asked for a to go cup for the refill, since we had waited so long, that seemed to annoy the lady. Asked for boxes to take home our leftovers....that seemed to annoy her. She just did not seem like she cared for us or the public. We are nice people, we are not rude, and the restaurant was not that busy, so this was very bothersome. Like I said, GT is normally one of my absolute go to's. Even taking my special education class there to eat on a class outing. Perhaps I'll just stick to the Grand Prairie location, even though this location is 3 minutes...
Ā Ā Ā Read moreOur waiter was very nice. Our food on the other hand... It was disgusting. The tacos tasted horrible the tamales tasted oily and old. The chulpa is not a chulpa it's a torsedo. The enchiladas were dry, unflavored and sadly super disappointing. They charged 3.00$ extra for taco sauce and sour cream that I had to ask for 3.00$ each btw! Our margaritas really extremely good!! And the chips and salsa were really good! When me and my boyfriend did the math it came up to 35$ how the hell was it 75$???? We're did the extra charges come from??? And when we asked the just yelled at us wouldn't even give us a explanation or nothing so we just paid and left. We were so so sick the next 3 days after taking a few bites out of this trash. Not to mention the table next to us had a super sweet autistic boy probably about 12 sweetest kid you could meet. And his dad was getting wasted and was yelling and screaming at him slammed his son's head into the table talked about sexual things with him and every time the boy nicely asked him to stop the dad would freak out. Mom just sat there and watched and said nothing and the waiters/waitress said absolutely nothing. I felt so bad for the poor sweet boy. I will never ever in my life eat...
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