McDonald's — Restaurant in Pembroke

Sorry but I really like McDonald’s I just hate the Pembroke location. The drive thru and pick up service is the worst. Although there’s two lines at the drive through if it’s a standard day the effort is far below the average service you get at other locations. You’re always asked to pull up into areas where they bring you order to you well good luck with that. It usually means you’re screwed. I’m so used to them messing up my order I’m amazed when they get it right. They’re always out of something and the ice cream machine doesn’t work 90 percent of the time. Sandwich’s are sloppy usually all the cheese is stuck to the paper. Please don’t ask for something outside of how it is typically made it will never be made correctly. Check every bag before leaving because they never get it right. I ask for them to check for accuracy because that’s not my job. They spend more time asking you about the app or upgrading to a combination than actually listening for your order. Do they train these young people how to count back change. I don’t know if they can count money correctly. Your best chance is using a card. They have three windows now and they still ask for you to park in the lot and we’ll bring out your order. Please if you like McDonald’s go to another location. Pembroke sucks. I hate this place maybe they should hire older employees. These young kids don’t give a damn about nothing but what time they get off or why they have to work the weekend while someone...

My experience yesterday 3-2-2021 around time 4:15 or 4:30 pm went like this i personal witnessed the owner's come through the drive through i was inside the stuff literally was running around to get their bosses orders as fast as they could to the window i heard them say get them hot fries that's just coming up but I've been in line in the inside without getting my order first I've been in line before they even came in the drive-thru must be nice to get special attention if your the owner's i said something about how they should treat ever customer like they did the owner's and the manager got an attitude with me because i said now them fries that's been sitting up there aren't hot but they gonna give them to the rest of the customers that's in line SMH just goes to show how they can try to impress their bosses but won't do the same for their...

The employee at the drive through the day I went was such a nice person who wasn't rushy, mean, and had plenty of patience with me when trying to fix my order the girl got mixed up with while ordering. Very satisfied with Miss. Mikayla the cashier that day. Thanks girl for paying for my change, (even tho I tryed my best to give it bk, but wouldn't accept it bk lol) I appreciate it sooo much. My baby girl ate all her nuggets and fries, she loves her some McDonald's Chicken Nugget HAPPY MEAL 6 PIECE PLS. (LOL)You dont find many employees like her, nice to the customer with plenty of patience, and (---talk---) back (₩ithout_