Fat Jack's Pizza LLC — Restaurant in Peoria

Update:

Mark the owner called me and was amazing. He offered to absolutely make up for everything even though it was Doordash's fault. This restaurant has wonderful customer service and will definitely have our business from here on out. Thank you Mark, and thank you to your lovely wife as well.

Old review:

I don't even know where to start... This review is mostly about their delivery partner.

I just moved to Peoria, and yesterday, after 8 hours of lugging heavy boxes and furniture up 2 flights of stairs into our apartment, we decided to treat ourselves with a local pizza place.

So I called for delivery because we're sweaty and exhausted, and the employee tells me they only deliver through Doordash.

Crap. I hate Doordash. Nine times out of ten, there's an issue with the delivery. I picked a pizza place, because they usually hire their own drivers.

But we're too tired to find somewhere else to order, so I bite the bullet.

My Doordash order gets here, and of course, there's a whole pizza missing from the order. Typical Doordash. I called the restaurant and he confirmed that the pizza was still sitting there. He offered to call Doordash for a re-delivery, and I said sure, thank you.

Well, 7 phone calls back and forth with Doordash customer service, they told me 1) They'd re-deliver, 2) Oops, they couldn't reach the driver 3) Do you want a refund? 4) Oops, we can't process a refund 5) I'll ask my supervisor for a re-delivery again 6) This time I had to call, and they told me they had to "escalate the issue" 7) It is now the next day, and they tell me they have to "escalate it" again to a different team.

So now it's the next day and I'm still without my refund and without my pizza.

2 stars for the food, because what we did receive was very tasty, but after the day we had and the added stress from Doordash, I don't know if we'll ever order here again. Maybe we'll try a carryout order, but between us working crazy First Responder hours, I don't know if we'll have the time.

So, yeah, very tired, very...

Quad Cities style pizza, but in Peoria! Fat Jacks is on par with Frank’s in Silvis, IL or Clint’s in Moline, IL. Absolutely authentic and delicious! The fine ground sausage and “chewy” crust are what makes this pizza Quad Cities style. It’s disappointing to see reviews with low stars because of the sausage or crust! Those reviewers have obviously never had Quad Cities style pizza before. It’s one of a kind! And Fat Jacks elevates it with the potato pizza. The owner of Fat Jacks and the rest of the staff are very friendly. If they don’t answer right away, leave a message and they will call you back (it’s worth waiting a few mins to place your order). This is my family’s go to pizza place. Quad Cities style pizza without the 1.5 hour drive! Support this...

We did not have a good experience here, but I am willing to try again. We ordered a large sausage pizza that cost over $20. Not that that is unheard of for a pizza, but for that price you expect the pizza to at least be decent. When we got home we dug into the pizza only to find the crust very soggy and greasy so that you could not even hold a piece without the sausage and sauce spilling out on to your lap. The sausage itself was ground up and coated the crust under the cheese so that all you could taste was the meat. Again, I would be willing to give it another chance because I realize this may have just been an off night. The staff was very friendly and made our pizza in a timely fashion. No...