Dunkin' — Restaurant in Pepperell

I usually love this Dunkin’s because they are so nice, but today is a completely other story. I was met with the opposite of customer service . As the same as every other time I’ve gone through the drive though I had my VERY SMALL DOG sitting on my lap going through the drive through. Once I got to the window I greeted the worker with a smile and reminded her of my mobile order she then replied with “yes can you move your dog”. I was obviously confused as I’ve had my very sweet NON AGGRESSIVE dog with me every single time I go through that drive though and there has never been a problem. She than claimed the dog was going to bite her so I moved my dod and replied “my dog is not a biter” she than preceded to talk down onto me like my dog had just attacked her even though she was sitting in my lap quietly, with absolutely zero body language that she was uncomfortable. She than eventually handed me my drinks while still rampaging on and on about me being disrespectful and all I had to say is I don’t see the problem with me having MY DOG, that I know WONT BITE, in MY CAR, in the DRIVE THROUGH. I’ve worked in customer service before and all they ever tell you is to make sure the customer leaves happy, and leaves with everything they need. But anytime I interact with a customer service worker it seems like they zoned out for their...

I never do anything like this, but this is getting out of hand. I thought it was just me overreacting, but now that I look at the reviews for this specific Dunkin’s I can see that it’s not just me. I’ve been living in this town for three months. I’ve already had two separate situations. The first one was with a obnoxious employee who didn’t know how to talk to people without giving an attitude and now I go I make a order and part of my order was two loaded hash browns, and a six piece hash brown. The first red flag was the fact that they came out less then a minute after I ordered it, which tells me that they’re giving people food that is sitting there because they’re too lazy to make it when it’s ordered and to put the icing on the cake, I get home and my six piece has literally 2 hash browns in there. So my order was incorrect my food was cold and there’s no way to get in contact with anybody without having to drive all the way back over there. This place is a joke. It’s so disappointing because there’s only one Dunkin’ Donuts in town and it has to be this one with a bunch of kids that don’t know how to...

Terrible experience, if I could give zero stars I would, this place is a nightmare, drive the extra 10-20 miles to get your dunkins anywhere besides here. They will consistently mess up your order, the drive-thru line and parking lot are terribly designed which causes unusual traffic. If they are getting supplies delivered they should just close the store because whoever drives the truck decides upon themselves to block the exit and forcibly tell everyone trying to exit the parking lot to sit and wait in the drive thru line which causes an unnecessary amount of traffic. Good luck to anyone that decides to visit this store during a truck delivery. Prepare yourself for an aggravating customer experience with some unprofessional people. Completely unacceptable...