Wingstop — Restaurant in Petaluma

Disappointing Experience at Wingstop Petaluma

I'm writing this review after a disappointing experience with my online order from Wingstop Petaluma on September 2nd. Here's what happened:

I placed an order around 10:40 am and picked it up shortly after. When I opened the box, I was shocked to find that the "wings" were actually tiny, quarter-sized nuggets - more suitable for a kids' meal. The box felt unusually light compared to previous orders. I'm extremely dissatisfied with the service, especially considering the premium price point of Wingstop's wings (over $20 for this order).

When I returned to the store, they offered a refund by 5 pm, which I didn't find acceptable. I believe they should have offered a more substantial refund or a complimentary replacement order with actual wings, not nuggets.

This experience was disheartening, and I hope Wing-stop takes steps to correct their portion sizes and quality control. To their credit, they agreed to provide double the portion. Employee “This will be the size to all wing-stops” We agreed to a double portion wings as a replacement because I made it clear that I wouldn’t be coming back after 5pm to...

I placed an order to go and they forgot my ranch dressing plus I paid for extra ranch dressing. Didn’t realize it until I got home and I called them. They said they will give me extra ranch. Next time I come in. When I came back a week later, I said to the young lady that took my order what happened. She looked at me and said. “I am the manager and you’re not getting any free ranch dressing” Like I’m pulling a scam…..Embarrassing and she said it in front of everyone there totally uncalled for and extremely unprofessional. I called corporate and they gave me a gift card for less than the money that I paid for the ranch that I never got. So even going up the corporate ladder, all they did is waste my time never gave me my money back for...

Just ordered for the first time tonight and had a great experience. The food was prepared perfectly, the staff was friendly, our food was made quickly & we received a ton of food for a decent price. We ordered the 20pc boneless wings with fries for $16.99 & a chicken sandwich, and it was more than enough food for a family of 3. The boneless wings were big and well prepared,and the seasonings on the wings and fries were delicious.We will definitely...