Subway — Restaurant in Petersburg

The employee was alone, person called off and no one from prior shift prepped. Customer service was great, quality of food, not so much.

Bread for all 3 foot longs were extremely STALE. Imagine taking a bite of your delicious Sub and then … IT CRUMBLES ! Yup right before my meeting on camera … looking like I sprinkled crumbs EVERYWHERE.

It’s appears that location is not following Subway policies, throwing out old bread, cost savings?!?! I’d think not. Fresh food = more business = higher profits..

Sadly, this is the second time in last year that we had this issue when ordering from Petersburg Subway (May 2023 & last Wed. (5/1/24).

Live out of state and don’t find it coincidental that the TWO very random times we ordered from there, same issue. Was not worth the money. The Churros were ROCK HARD. Literally, it wouldn’t break when I hit on corner of counter just to show my family how hard it was.

Only reason this gets 3 stars is the customer service, oh and the Raspberry Cheesecake Cookies., surprisingly they were soft!

Cannot be the only ones that have had this issue.

For the love of Subs … please bake fresh bread and THROW OUT bread when you’re supposed to in accordance with Subways standards! (Managed a truck stop for many years with a Subway, cannot imagine the company lowered their...

Ordered online. Got there after about ten minutes went to drive through to pick up was told to come to window. Girl at the window said we are in the process off making your sandwiches but we have to stop to take care of a couple people who walked in after I arrived. I was rather irritated at that point at said well thats not right. She said well we still have 13 minutes to complete your order so pull around and park and well bring it to you. So I did. An extra 20minutes later I had to call to get them to bring my food our by that time the toasted sandwiches are ice cold and instructions were not floowed as I asked to have them wrapped individual 6" sandwiches. Called to talk to gm and and the guy said they're working between 3 different stores so good luck. As a customer of subway I have never been made to feel like i am such a inconvenience as have at the Petersburg, Illinois location. Hopefully they will do better for the next customer. Do not recommend this location with...

I went in and for once there was more than one person working. I ordered my sandwich and the guy putting the toppings on completely ignored everything I was saying. He just stood there staring past me. Then he forgot to put bacon on my sandwich, unwrapped it and threw the bacon in there. Then when I paid, he threw my sandwich at the counter. I get home, open my meal and there is a wadded up napkin inside my sandwich with orange stuff on it. I have NOTHING orange in my sandwich to cause this. My sandwich was basically smushed and all over the place. I am tired of coming here and getting service like this. I will no longer be coming to...