Swète Temptations LLC — Restaurant in Petersburg

DO NOT ORDER CUSTOM CAKE HERE. OWNER WILL DECIDE TO GO ON VACATION AND LEAVE YOU HANGING. We had a verbal contract for an event at the end of the year. 3 tier cake for 100 people. Went to the bakery more than 3 months in advance. Sat down had some cake while we waited for the owner to finish an order for another person (did not have an appointment, was told the wait would be about 30 mins, took over an hour). Explained what we needed, decided on flavors, gave a description of decorations desired. Was told a price. We even offered to give a deposit and was told it was unnecessary, and the owner put of information sheet in her binder under December. Was informed that she would need a final design plan and payment about 2 weeks before the event. Called to set up a time to come in with the design and finalize payment since we didn't have over an hour to wait on the baker again. When we called we were told the bakery was going to be closed that week because the owner was going on vacation and they never bothered to contact us, either about getting the design, payment, or their new plans to be unavailable. We even stressed at the first visit that we know it is the week of Christmas and wanted to make sure they were going to be available as another bakery we had talked to told us they close that week every year. The slices cakes we purchased the first visit were good. But very limited in selection. And then to have this experience and now have to try to find a new bakery less than 2 weeks before our event for a custom cake is an almost impossible task with so many other things to still arrange for our event, and Christmas in the middle of it all. So very frustrated. Will never go back here or recommend anyone...

ORDER AT YOUR OWN RISK! About a month 1/2 before our daughter's 3rd birthday, we went in to order her cake. We went over photo ideas and I texted them as well. I never heard anything back from them (after depositing 1/2 the money). About a week or so before her birthday, I went in to bring the cake toppers that I purchased and still was not given any idea on how the baker would incorporate my ideas & toppers into her artistic interpretation. We went in blindly with our trust. The day of her party, my husband decided to go in early to pick up the cake and we are GLAD WE DID! My husband was told "Was that today?" and the cake was not ready. He was told to come back in a few hours. I got a text much later saying it should be ready in a few hours. How is a baker going to make a fresh cake in that amount of time? The cake was lack luster. It had some printable fondant pieces on the sides, but nothing else that we didn't provide. The taste? Icing was waaaay too sweet, and the cake was obvioulsy thawed that day and had hard edge. Not good. We threw a $100 cake in the trash after the party. Nobody really liked it, and nobody wanted a piece to take home. I was quite embarassed by the cake quality. It looked okay, but nothing that I or my husband couldn't do ourselves. When you pay $100 for a cake, I expect to be wowed! ...

This bakery was approached in AUGUST to place the order for this cake. This cake is EXTREMELY important because it's for an amazing person's sweet sixteen, which if you are unsure, only happens once in a life time. The baker of said cake claimed to have a cake ready by the time of the party came, which by the way, is at the end of December. Despite committed to baking the cake, the baker refused to take any down payment and told the family of this person that they would just need to submit the cake's design two weeks prior to the party... well here we are, and now this baker has a planned a vacation this exact week of the party despite the fact this order was in her folder with the family's contact information and still had no plans to tell these clients. This is not just unprofessional, but outrageous. What a way to run a business. If you are considering using this business for cake making, I suggest you don't even waste your breathe on attempting to communicate with the staff. They will not give you the...