Dunkin' — Restaurant in Philadelphia

On March 25, 2025 at 7:42 am, I went to Dunkin Donuts on 5901 Rising Sun Avenue, 19120. When I first went in I said to myself where did these workers come from? The line to be waited on was so long. People were complainting about their orders and about waiting too long. I order a Decaf coffee with two creams and no sugar and a plain toasted bagel with butter. My bagel was ready but they forgot the coffee. I had to ask for the coffee twice. When I got home I tasted my coffee and they put sugar in it. I told them no sugar. Suppose I was a diabetic? It would of been bad for me. I don't think I will buy anything else from this Dunkin...

At a time, I would have given them 5 stars, but as of late, they never seem to get the order right. There is always a wait time of 15-25 minutes or more. For a person that really loves their coffee, it's disappointing when it isn't made correctly, nor hot enough. There is one gentleman that makes the orders correctly, but on his days off, we can tell the difference. They just need hire more help so that they are able to provide the small things that makes our coffee great and...

The workers there are Very VERY rude. I was waiting in line and a worker named Ruth was yelling back at a customer in front of me that was just trying to get his order fixed correctly. She made no effort to do so -- the other lady behind her was also involved attempting to prove the customer false. When it was my turn to be served, I was disgusted at the roaches behind the counter. Ruth transferred her rude attitude from the previous...