Dunkin' — Restaurant in Philadelphia

If you visit here, you will get the opposite of what you pay for. I asked for a sour cream donut and recieved a donut with sprinkles, I returned 2 days later and ordered a coffee and recieved tea. I did a survey and recieved a call from area manager Chris, he was nice and understood. He wanted to make it right so he offered me a replacement coffee and donut. I returned the following day and was met with attitude, I ordered a sour cream donut and coffee and advised that Chris is aware of my visit and I was told it would be of no charge due to a prior experience the cashier became upset and told me that this was my first time in the restaurant and that I had not had a bad experience. I requested the manager, the other cashier explained the situation to the manager and she approved the request that was already approved yet no apology. She didn't even come up front. After arriving at my destination, I recieved a blueberry donut instead of the sour cream that I requested. This was because of a combination of things, attitude and a language barrier. Although the cashier spoke English well enough to be rude to me she didn't focus on truly understanding my request. Please don't waste money on breakfast here until new...

The worst service ever!! My drink is a large macchiato, hot. With Carmel, sugar and half & half creamer and either no or very little foam. Not that hard right? WRONG!!! First the employees tell me I can’t have the half & half!! Macchiatos can't be made iwith that creamer!!🤨😕 Then, they can’t make it without foam!!! SERIOUSLY?!?! So, I’m paying $5 for a 20oz, kinda crappy tasting coffee...BUT....after all the foam I’m really only ending up with a 12oz coffee!😡😤🤬🤯 i don’t get it!! Everywhere else I go it’s made exactly how I ask for it!! When I told the Dunkin jemployees this....they basically called me a liar without actually saying it! Maybe Dunkin should stick to just Donut!!!💁🏼‍♀️🤷🏼‍♀️ And maybe mandatory customer service classes!! Cause, they Treat their paying customers with NO respect at all!! I’ll nevee go back...

Today I went to order and like usual they don’t want to take my order they told me to use the kiosk and I asked them to just take my order and they said that they aren’t taking cash today. Smh. What business doesn’t take cash! They just didn’t feel like taking my order which was only a bagel but that’s not the point. Horrible horrible customer service!

The food was okay. They don’t follow directions per my non toasted bagel. My ice coffee was tart and non sweet at all. The ppl who take the orders are rude and really not inviting. I’ve worked customer service jobs in the past & I would never be the way they were on the job. I stood at the counter for 7-10 minutes waiting for all 3 girls to get finished talking/flirting with a guy in drive through to even acknowledge...