McDonald's — Restaurant in Philadelphia

The food was good. The fries were fresh and the sandwich was hot. The problem was the soda! I purchased my order from Drive-thru. I don't like drive-thrus, as a whole, because you don't learn about any issue, until you're on your way. Companys know this! And they know you probably won't come back to fix the issue. So, like on this visit, my soda was bad! not wrong! But Bad.

My soda was Mostly Seltzer Water. I was over a mile away before I realized this. When possible during my route, I called this restaurant 2-times, their receipt wasn't clear, so I had to research their number. Initially, I wanted to alert them to avoid additional disappointed customers. Each time I held onto the call for 10 rings, but no answer. I called hours later after getting home and stil, no answer.

I would have submitted this via survey, but some numbers weren't clear on the receipt. (You can't get survey reference numbers on an internet search).

Soda is a high mark up item! This restaurant isn't serving as many walk-in as before the Pandemic. So please tell me why they didn't monitor their soda equipment properly? Why didn't they answer the phone? And why wasn't the ink-pad replaced sooner, so I could have a clearly printed receipt?!

I paid promptly, no money issues! This restaurant got all they were due from me! I used the avenues available. So where is My-Satisfaction?!

Drive-thru restaurants have been able to maintain business during this Pandemic, often as the primary service port. So why, are they still not serving their quality product?! Also, why have they all Increased their prices?! Many people have Less-Money, than more.......

Annoyed and frustrated. sc

typing on my phone- please excuse grammar and...

So apparently they have a new policy that they do not add lettuce to the McChickens because lettuce is for premium items now. I asked can you please add lettuce to my McChicken since they dont come with it anymore and the man told me that they cant. I said even if im specifically asking to add lettuce as a special request? He said no. I asked if i order a McChicken through the app and ask for lettuce you wont add it on there? He said no they wont. I asked if i wanted tomato or pickles you would add that? Yes they will. But if i ask for lettuce you wont? No we will not. This is either the dumbest thing I've ever heard of or that young man doesnt understand the policy because to deny adding lettuce when someone asks for it to be added makes absolutely no sense. What I really dont understand is why was i not informed that the McChicken doesnt come with lettuce as I was ordering it? If they had just informed me in the drive through when i was making my order i would have just gotten something else instead of having to go in and have that completely annoying conversation. If they dont come with lettuce let people know that!!!!!!!!!! That is what people are expecting when they order it! Don't act like im the issue when I wasn't informed of a change to a staple menu item and am simply asking for my simple order to be remade. I asked for a mcchicken with no mayo and i get the absolute most ridiculous amount of mayo and no lettuce. JUST SAY YOU DONT USE LETTUCE ANYMORE AND I WILL ORDER SOMETHING ELSE!!!!! Terrible customer service from the drive through for not informing me and the man at the...

Customer Service I had first did a visit at this location at 0730 in the morning 5/13/2020. I had order an Egg McMuffin Sandwich. My sandwich was cold and hard. I talked with your floor manager that was on duty at the time that was also working the drive thru window. He explain to me that he will have it redone. I was okay with that. when I received the second sandwich it was still hard and put together sloppy. so I ask for a refund and I received it. I return back to your location on 5/13/2020 at 6:38pm on my way to work. I order and medium coffee with cream and equal and two apple pies. the young lady who took the order was very unprofessional. I repeated my order twice and she still didn't get it correct due to the background noise that was going on inside the store. when I came to the window to pay for my order she had an attitude and she was being very nasty and unprofessional. I ask to speak to the manager on duty she explain to me that she didn't know who it was. Now just to explain a little about myself. I started my customer service career at that very location 7500 City Avenue as an cashier then work myself up to opening manager. I am now a nurse at Lankenua Hospital where I still serve in customer service. I understand that we are in an pandemic situation. However, I feel that if your staff is not willing to do their job with professionalism they should not be at work. I feel I should have to had handle this the manager at the store instead of contacting the owner. I request that something will be done about this situation. The customer service at this location is...