Jack in the Box — Restaurant in Phoenix

I honestly don't like the idea of having to share my negative feelings and experience about a restaurant that my family and I Love but I am forced to do so!!!! I frequent this particular location as often as 3 times in a week. I reached my BREAKING point!!! Various late nights my husband and I placed our order in the drive thru, approached the window and proceeded to pay using a government issued form of payment. We were informed that we are not allowed to use this form of payment via the drive thru window, which wasn't a problem being that thankfully we had cash.

Two days following, we entered the lobby to eat lunch. We stood there for 7 minutes with no acknowledgement nor regard to our presence with a line beginning to form. I began to feel my blood boil as there had been multiple times I had been treated with such disrespect and disregard by the employees at this location previously. We, as patrons, began watching the shift manager/lead on his cellphone while attempting to make sandwiches in the grill area, the maskless employee on the fryers walk back from the drive thru area with a beverage, sit it down near the fryer/microwave, walk back to his post and continued preparing food without washing his hands, using sanitizer or putting on gloves even though the world is in the midst of a pandemic. (My last few visits I waited at the drive thru menu to have my order provided wrong after quoting the importance due to food allergies or be told of some system problems- viewing others pulling away from the window with their orders while employee sat at back door in a chair at the exit smoking or the denied acceptance of my Government assistance form of payment). After attempting to call this particular location a couple times to file a complaint with the management, I let it go and chalked it up to the fact that maybe it was just another bad day. I have not only been in the customer service business for 30 plus years but I am a former employee of Jack in the Box restaurant. I didn't feel the need to explain to anyone that I was forced to leave my employment as a Medical Biller due to Covid-19 and be forced to seek Government assistance so my family and I can eat therefore requiring us to use this form of payment. I have never been so DISRESPECTED or felt so HUMILIATED in my life as a Tax paying citizen and Human being!!!!!!!!!! I called several times to be hung up on or have some fax machine-like sound. I am ready to seek legal advice and file multiple formal complaints. If we (my family and I) didn't Love the food offered on the menu so much or the convenience of this location to my family, I would gladly spend my funds elsewhere with no second thought. I would love to teach your employees the importance of the customer service experience, how it affects the JITB Brand as a whole, demonstrate how to properly present themselves as an employee of Jack, but also remind them of the importance of how to be HUMANE to each customer during each encounter. We never know what the next person is going through or experiencing at that particular moment and the outcome could be horrible. I just happen to have the moral compass which includes treating others as I want my family treated. Remind them that even though they are working at a "fast food" establishment, every encounter matters. Even though I am beyond infuriated, I am giving stars to the few employees who make us continue to frequent...

I had the misfortune of visiting Jack in the Box at 1833 W Van Buren in Phoenix at lunch today. The wait in the drive through was over 20 minutes. When I got to the window, I remarked to the kid working there, Daniel, about the excessive wait time. He rebutted, without any sort of apology or concession, that it was because they had so many cars (there were in fact 2 in front of me the entire 20 minutes). I reminded Daniel of the actual number of cars that had waited, and his new excuse was that the first of the 2 cars had placed a large order. I reminded Daniel that he could have simply parked the car with the huge order (a practice I've been asked to follow at many of my past visits) to help the other customers get through the line faster, and he said "no, other people want their food too". I asked to talk to his supervisor and he said there was no supervisor there. I asked to talk to the lady wearing the standard supervisor button up shirt, that I could clearly see over his shoulder, and he said she was too busy to talk to me. To add insult to injury, when I got back to my office, being late due to the long wait, the grilled chicken patty on my salad was so salty it was inedible.

I have been a Jack in the Box customer for going on 30 years, eating there at least weekly for the past 20 years, and this is the most abhorrent treatment I have ever received from a Jack in the Box employee. As long as Daniel is the type of employee that Jack in the Box allows to work at their restaurant (and Daniel remains employed with Jack in the Box) Ill be taking my business to a...

It's usually pretty easy and somewhat quick to order drive thru (early morning) and no other cars unless there is one in front of mine waiting for food (homeless sitting outside, no one inside the lobby), most of the time the lady running the drive thru is very nice to me (probably the manager), most other employees are pretty rude/ unprofessional. Today, there was a vehicle in front of me but it left the drive thru. I ordered as usual and usual polite responses, but then at the window she must have been busy with something other than customers since I was the only one because she opened the window took my card then closed it immediately. Opened the window again later to shove the bag of food in my face with my card against it (luckily I saw the card so it didn't fall to the ground) and said "Here." Then closed the window. That's it. Where is the rush? Why treat your one customer like you don't have time for proper service. Maybe an emergency in the kitchen? I'm a regular customer spending $11 for a small breakfast, not a homeless person asking for hand outs. I know they have to deal with plenty of nonsense in that area but if there is a problem in the restaurant and you can't handle one customer at a time then just close the store (as they...