Subway — Restaurant in Phoenix

First and foremost I'm not one to usually post a review, nor a bad one at that. I'm personally a Chef, and understand the struggle that the industry is in currently. That being said, there is no excuse for the customer service my wife and I received this afternoon.

After walking in as the only customers in the building we were greeted quickly by Chris and asked how many sandwiches we would be ordering. We informed him of our order, (2 FL meatball subs) and were told let me see if I have any made. This was not a problem, until we were told, "well your lucky we actually made some more". At 4 o'clock in the afternoon this seemed to be a strange comment to make to a guest. After fumbling around with the meatballs, three other gentleman walked in and we were told we had to wait while Chris went to get his associate to help him as he was clearly overwhelmed at this point.

After the long process of getting prepared to make the sandwiches we were finally under way. Finally we make it to the toppings, per usual here the cold table is set too cold so all the veggies are completely iced over and frozen to the sides of the pans. Chris than stuffs our toppings on each sandwich, and as he goes to roll them up he pushes/crushed everything out of the sandwiches back onto the paper. As I asked if it would be possible to get the veggies back in the sandwich and re-wrapped I'm told, "well that's what you get when you order toppings on a meatball sandwich, it's all going to the same place anyways." He than smashes everything back into the paper and rolls our sandwiches up and flops them into our bag.

Finally we make it to the register after about 25-30 minutes of painfully watching Chris butcher both sandwiches. Only to be insulted for using a coupon for the sandwiches he had made for us. Needless to say we will never be visiting this location again which is unfortunate as it is right around the corner...

I started my journey 3rd in line. It took 45min to get two sandwiches with 3 people working the line!

Watching the sandwich artist fumble his way through separating slices of turkey was one of the most painful experiences of my life.

The ingredients looked less than par today (an extraordinary feat given how nasty the vegetables normally are) so I opted out of many of the toppings. Cucumbers were freezer burned, lettuce reddish brown, spinach shriveled and tomatoes a sickly yellow. Our subs were more bread than sandwich. Much more bread than sandwich.

Speaking of bread, I almost laughed outright at the fact that, during my long winded order, the freshly baked bread was in fact burned to a crisp. There were maybe 2 loaves of bread left in their previously baked oven and a line of 10 behind me. While watching the sandwich artist butcher my order, I also had the pleasure of listening to the employees bicker about what to do now that the fresh bread came out hard as rocks. I could barely keep it together when one of these brave artists pressed on to serve a poor soul one of these stones. The sound of the bread being cut made my jaw hurt. The employees continued to argue about whether they should shut down because they were out of usable bread.

All joking aside, this franchise just changed management and desperately needs to take more time training it’s staff to keep up with the traffic to the store. Take a week away from your daily operations to adequately train the staff how to do their jobs or this location will be closed within the year. Unbelievably poor customer experience to spend $25 on two sandwiches that took 45min to make and...

First of all, we were the only customers in the place. So shouldn't have been too hard to serve us with 2 staff there. Me and my husband both ordered the sweet onion chicken teriyaki sandwich. Neither of us was asked if we wanted the sandwich toasted before he put the meat on the bread. The meat the guy had put on was plain chicken. No teriyaki on it at all. Also, he basically touched every piece of chicken he placed on our sandwiches and placed them around the bread after he scooped it on. I went ahead and had my sandwich lightly toasted since I don't care for mine toasted. When our sandwiches came out, he proceeded to put the sweet onion sauce on it without asking if we had wanted it. I usually opt out on it. And then when he was finished, he gave is the sandwiches without cutting them. We had gotten foot longs. So, I usually have half for lunch the next day. Very...