Thai Chili 2go — Restaurant in Phoenix

Forbid you order your go to on DoorDash, which is the vegetable fried rice and you add on the chicken for three dollars as you usually do because you know you’re going to receive the correct amount of portions that you should which according to Joe is 4 ounces. Anyways so you pay $30 for your delivery expecting to eat some good food as usual But when you get your order and you open up your bowl and you stir it around to find little to no chicken literally, there is only a few shreds of chicken like 4 small pieces. Keep in mind I order this on a regular basis. This is my go to order. I know what I receive. I’m not mad about the chicken. I am frustrated with the customer service. I called in to kindly inform them about the situation. The guy pulls up my order Acknowledges that I pay three dollars for chicken. I explain the situation and after my explanation, he then asked me “what would you like for me to do about this situation?” I don’t know. I don’t work there. It’s your job. I’m the customer you’re the employee you should be presenting me with a solution to the problem. You should be apologizing to me, saying I apologize that you feel as if there’s no chicken let me see what I can do for you not ask me what do I want and then I present to you what I would like out of the situation I gave you two options I said either I can have Another bowl made for me tomorrow and I can pick it up or I can be refunded the three dollars I paid for the chicken then he says OK let me go check in with my manager. I sat on hold for a good 3 minutes and he comes back to the phone and has the nerve to tell me that the manager informed him that the chicken has already been pre-measured out to be 4 ounces. This is not 4 ounces in my bowl and that’s where I got frustrated at because he began telling me that it’s 4 ounces in my bowl as if I’m lying and after he told me that he had the nerve to tell me if I wanted extra chicken, I should’ve paid more and that I should have chose the extra chicken option as if I didn’t already click on the regular chicken additional add on option that was three dollars, but I guess I should click on the extra chicken option Mind you I’ve never had to do that before because I am satisfied with the correct quantity that is in the regular add on chicken option That’s when I begin to tell him if I would’ve ordered this there and let you look through this bowl you would’ve said oh wow, there’s no chicken in there. You know, let me go ahead and fix that for you even if I would’ve had a transportation to go back down there and let you look inside Of the bowl You would see that there’s no chicken in here but because I don’t have a way to get down there, you ripped me off And your customer service is trash. Are y’all about to go out of business? Y’all can afford to give more chicken, y’all can’t afford to put a credit on the account you can’t afford to give me a reward on my account Sick… if you can take one thing out of my review, I want to be this when a customer calls in to complain on a DoorDash order train your employees not to ask the customer what they would like out of the situation if the employee knows that nothing can be given from the situation That is another thing that aggravated me you’re asking me what would I like to be done and I’m thinking in my mind that you were going to go ahead and make the correction not tell me a policy you know that that’s kind of dumb. You’re explaining to me a policy that you have after you just asked me what would I like? I would like you to make sure that the kitchen is doing their job correctly and making sure that they’re actually giving 4 ounces of chicken since that is the policy Joe so Joe let your manager...

I was really looking forward to trying this place out. I know how excited our Laveen community gets when we get something new.

The service was wonderful and they did a great job providing service even though they were packed

I would caution that if you don’t like spicy or your spice toleration is low stay on the safe side and order mild

The Thai fried rice was a hit Happy we added a little chicken

The spice level and flavor was perfect

I was a little disappointed with the drunken noodles The veggies were still quite raw and the chicken was dry

I think there’s some good potential here and maybe because they were busy some...

We were very excited to see this spot open. We tried the yellow curry and the drunken noodles per all the review recommendations. Unfortunately, drunken noodles were not what we expected, and we were disappointed. The yellow curry was amazing, and even better the next day. However we decided to give the drunken noodles a second chance since the curry was so great. We let the owners know the noodles were mushy / overcooked. This time the owner made sure to make them himself and they were great! I guess it was just a slip up the first time. We look forward to trying more things on the menu!...