Wendy's — Restaurant in Phoenix

WENDY’S CORPORATION DOES NOT CARE IF YOUR KIDS EAT RAW CHICKEN AND GET SICK My 9-year-old son and I decided to make a late-night visit to order the Asiago Spicy Chicken Club that I’ve been eating for years. We placed our order at 11:51 just before closing at midnight. The order taker said it would be 6 minutes to fry the chicken and we agreed. On our way home we ate the sandwich in the car. Being dark we could not see the food clearly and about halfway through the sandwich I noticed an odd texture in my mouth. I turned on the car light to discover a super raw chicken breast (picture attached). Immediately disgusted that we ate several bites of raw chicken, I turned around to go back to Wendy’s. They were closed when we arrived, but I knocked on the drive-thru window and Ben the manager opened it for me as he recognized that he had served me minutes before. Ben was stunned at how raw the meat was. He apologized and refunded our food (pictures of receipts attached). He also gave us the old food that was left-over waste from the night. This consolation prize was exactly as expected… old. The next day my son complained about his stomach being upset and he used the restroom much more than he normally would. I called Wendy’s Corporate to file a complaint. I was told a district manager would reach out to me. Soon I heard from a manager named Miriam. She too apologized and you get the sense that the folks representing Wendy’s feel terrible about what happened. I asked Miriam to show my family that they are truly sorry for what we went through and to make things right by offering us a fair monetary gesture. The amount we discussed was not very much and in no way was I trying to take advantage of Wendy’s. In return for their monetary apology, I agreed that I would not share this story. Miriam could not make this decision but said her manager would get back to me. For roughly 2 weeks I followed up with Miriam as I never received a call from her manager. When I finally connected with Miriam she said my case was now with the claims department. For context, I sent the picture of the raw chicken breast early in the process to Miriam so Wendy’s could see exactly what they are serving at their restaurant. Another week goes by and I’ve heard nothing from the claims department or Miriam so I texted Miriam that I wanted to know the next steps by weeks end or I would be posting this story. That same day I received a call from Jodie with their Corporate Human Resources Department. Jodie said that they had reviewed the case with Upper Management and the consensus was that they were going to do absolutely nothing for my family. Jodie and I talked through the situation a bit more and she decided that she would go back to Upper Management and see if there was anything they could do. I even told her at least offering a gift card or something to make this right is not an unreasonable ask. Jodie planned to get back with me in a couple of days but did not promise this. Almost a week after speaking with Jodie and still not hearing back from her, I left her a voicemail on her office number and asked for an update. 2 days later Jodie had not called back, so I phoned her again with another voicemail and have still not heard back. It’s clear that Wendy’s is not actually sorry for what happened to my son and me. I gave them ample opportunity to do the right thing but now my only recourse is to post this story and warn the public that when you eat raw food at Wendy’s they will do absolutely nothing for you. I suggest that you do not eat their food and I’m very disappointed in their core principles when it comes to making things right with a...

The wrong food comes out 100% of the time. The people in the drive-thru aren't paying attention when you talk, and they try to give you the wrong orders and drinks through the window. The workers don't communicate with each other at all.

Just today, we ordered a chicken sandwich and a Jr Bacon Cheeseburger 4 for 4. Get to the window, they give us the wrong sodas, and act confused when we tell them that isn't what we ordered. Get home, realize both meals have a chicken sandwich in them. If your staff can't do this right, what CAN they do? I bet the kitchen is disgusting and management is non-existent.

One time, we pulled up and the inside was closed. No staff; fine, I get it. Drive-thru was backed up, but we waited. Get the speaker, and we're told they're only taking online orders. Why on earth couldn't we just order through the speaker box? I asked her just to double-check that I heard her right, and got a quick "Yep." My kid was getting restless in the backseat, so my wife quickly put in an online order on her phone. We get to the window, and it's somebody else than who we were just talking to, and he's totally confused why we "didn't say anything" and "didn't order". HE WAS LITERALLY TAKING THE ORDER OF SOMEONE BEHIND US WHEN WE PULLED UP. When we told him what the other person told us, he just shrugged and said "I don't know who said that."

Complete mismanagement at this location. It's so bad, it's...

Wednesday lunch rush. Not the greatest experience. 1st time to this location, ordered a small frie and large Coke zero from App and picked up at counter. Sadly. Service not to par at this location, day and time. Order showed and being worked, not showing ready on screen or called out, I went to counter to find empty large cup and cold small fries. Why can I order what soda I want, then get a cup and fill my self, but ok, proceeded to ask if it was my order, when he said yes I took cup to fill and guess what, no sign saying out of order... but, it was not working... I let counter guy know and asked if he could fill my cup there and he said let me tell manager... manager walked from back to front machine and confirmed, not working, after some time of.button pushing, standing and then walking away from it, he said he'd get me drink and I told him about fries. He got me a large fry too. Way too long of a ordeal. I walked out with line out to door and line around drive through. Fries didn't have salt on them and due to.covid none available., so not so great of a service experience here. Suggest, manager speed it up and get some more involved in situations quicker, seems his slow pace is the pace, and so, plan a long wait and lots of...