BIGGBY Coffee — Restaurant in Pierce Township

MAJOR DISAPPOINTMENT!!! I am new to the bigby coffee drinkers. I got turned on to the place because of a specific employee. Because I'm normally a dunkin gal.. I went there and met Elana.. Spelling might be wrong because I know people spell names differently. Short bubbly blonde girl about 16/17 years old. She would explain the drinks to me and what was in each drink. She helped a picky dunkin coffee drinker find a new favorite coffee. I didn't see her for a while. So I decided to ask when she worked. I really missed her joyful, bubbly personality. Instead I get the fake smile and feel like I'm a burden to the staff. I was informed that she was let go due to A (meaning ONE) negative comment. Well, I thought that any decent corporation WOULD INVESTIGATE before firing such an asset to their establishment. I can't believe they would be so asinine to react before finding out the truth.. I will start frequenting the East Gate Bigby from now on and return to Dunkin. Sad because Elana is the only one who was able to get me away from Dunkin

DO BETTER OWNERS/CORPORATE OF BIGBY AMELIA! MAJOR FAIL...

Biggby Coffee on E Ohio Pike always has the friendliest baristas! I absolutely love how they greet you with a smile and they say “welcome in!” It always makes me feel like they’re ready to serve me to the best of their abilities!

Want Coffee? They’re the place to go!

Not to mention, when you’ve included it in your diet regularly, they actually make efforts to memorize your order! Now when I go in, they typically try to put my order in right away via memory! And 9/10 times they’re absolutely correct!

Also, when I sit in their little booth, I feel so energized and inspired as the atmosphere is phenomenal! I actually make an effort to go there and do important online work as needed!

Even lesson planning for our Youth Kids!

Overall, I love Biggby’s and I strongly encourage you to get, A large, Frozen Starry Skies, 2 Shots of Espresso instead of 3, add Caramel & Caramel Drizzle, as well as Cinnamon Shake!

You’ll...

this location is pretty close to my house so I come here quite often. When they first opened, they were phenomenal and the crew that worked there was amazing. They got drinks right every time as you go. It seems to be that only the Monday through Friday morning crew knows what they are doing, if I try to go on the weekend or past noon, nobody knows how to make simple menu items and I always have to have them correct it once they hand it to me. I always order almond milk, and I hardly ever get it the first time that I ask , and if I do ask for my drink to still have the whip cream and garnish, I always have to ask for the whip cream to be added after they hand it to me and they never add the garnish. they eventually get it right but it’s getting really frustrating to have to ask for them to remake it sometimes multiple times. I never used to have to do this once they opened and now it just seems like the service is...